Order Management Coordinator with Spanish (mixed shift)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Supply Chain Center in Krakow is part of Motorola Solutions' (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development - both organizational and individual.

Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management and Business Operations which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers.

Our purpose is to deliver exceptional value and customer experience through agility, speed and collaboration. We are designed to bring value, lead technology innovation and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day.

We influenced the history. Now we shape the future.

Job Description

Embrace an exciting opportunity to be an integral part of a dynamic team, coordinating end-to-end order processing for our esteemed State and Local Customers across Latin America. As a crucial member of the Order Management team, you'll be at the heart of our operations, liaising closely with internal stakeholders, as well as Customers. This role not only promises growth and development but also a chance to make a significant impact in our organization.

As an Order Management Coordinator, you will develop expertise in a specific function, assuming ownership of the process per the assigned role. Your responsibility will encompass the execution of the order management cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities.

• Order entry
• Change order process
• Hold management
• Close cooperation with internal stakeholders (finance, credit, export control, product groups, project managers, sales, etc.)
• Providing high customer service level assistance to our customers
• Handling customer complaints
• Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements
• Adapting to a fast-paced business with a focus on first-in, first-out cycle time
• Participating in monthly close activities that result in heavier workloads
• Understanding that working as a team is a must and cooperation with others is essential
• Prioritizing the team’s goals and contributing to keeping a good working atmosphere in the workplace

Please note that this is a mixed shift position.

Basic Requirements

• English skills at B2 level
• Experience in Supply Chain/Customer Service/Order Management/Logistics is a must.
• Intermediate computer literacy
• Familiarity with Salesforce and Google Workspace is welcome
• College graduate
• Ability to identify problems
• Ability to resolve issues within the process
• Knowledge of where to find help to resolve an issue
• Team player attitude is a must
• Ability to work well under pressure
• Continuous learning mindset
• Capability to prioritize and efficiently handle various responsibilities
• Adapting to change
• Attention to detail
• Basic knowledge of Spanish and/or Portuguese is welcomed but not required.

We offer:

• Contract of employment
• Hybrid work model and flexible working hours
• Comfortable working conditions (high-class offices, parking space)
• Competitive salary package
• Strong team-oriented culture
• Private medical and dental coverage (Medicover)
• Life insurance
• Cafeteria program for benefits (multisport card, cinema tickets, etc.)
• 1000 PLN for spectacles
• Employee Pension Plan (PPE)
• ESPP (Motorola Solutions stock programme)
• Company-supported sport and social activities (ski team, volleyball, tennis section, etc.)
• Access to wellness facilities and integration events
• Mixed-shift bonus