Paranoids Enablement and Platforms Engineer

A Little About Us

At Yahoo, millions of people use our services every day, which naturally makes us a target for all types of adversaries. We're the Paranoids, Yahoo's dedicated information security team. Our mission is clear: keep our employees and consumers safe online. Our Cyber Experience group is focused on making security seamless and intuitive for every Yahoo employee.

We achieve this by:

• Evangelizing the value of security best practices.
• Productizing Paranoids' services to be simple and easy to adopt.
• Driving the adoption of safe behaviors, making the safe choice the easiest—and ultimately, the only—choice.

About the Role

As a Paranoids Enablement and Platforms Engineer on the Cyber Experience team, you'll play a pivotal role in ensuring our business units receive top-notch experience and support when engaging with Paranoids' security processes and products. You'll spend half your time immersed in platform engineering, supporting our product development on critical platforms like Jira, JSM, Github and Looker. The other half will focus on process support, triaging security reviews and providing direct assistance to our customers.

A Lot About You

• Problem Solver: You are comfortable diving into ambiguous technical challenges, collaborating closely with both technical and engineering teams to find solutions.
• Customer-Centric: You thrive on building strong relationships with customers, becoming their trusted go-to partner.
• High EQ: You have a keen sense of translating customer needs into product solutions that create value and drive business outcomes
• True Expertise:You possess a solid understanding of security principles and operations within a large security organization.

What you’ll do day-to-day

Platform Administration

• Configure, maintain, and optimize core Paranoids platforms, including Jira, JSM (Jira Service Management), and Looker.
• Ensure the stability, performance, and security of these critical tools that power our product development and internal operations.

Process Improvement & Support

• Collaborate with stakeholders across engineering, product, and security to identify areas of inefficiency and implement enhancements that streamline workflows, processes, and reporting.
• Triage and manage security review requests, providing direct support to our customers.

Customization & Automation

• Design, develop, and implement complex Jira workflows, screens, fields, permissions, and automation rules to support Paranoids' evolving requirements.
• Leverage APIs to integrate platforms and automate routine tasks, improving data flow and reducing manual effort.

Expertise & Customer Focus

• Become an expert on Paranoid's services and products, using this knowledge to make customer-based recommendations that improve processes and overall experience.
• Develop and maintain comprehensive documentation, utilizing your technical writing skills.

Qualifications

• 1-3 years of experience in Atlassian tool administration (Jira, JSM, Confluence).
• Experience with Looker, or other BI tools, for data visualization and reporting.
• Proficiency in working with APIs for system integrations and automation.
• Familiarity with MySQL for database querying and management.
• Basic front-end development skills (HTML/CSS, JavaScript) for customizing interfaces.
• Proficient in a programming language like Python or Ruby.
• Demonstrated technical writing skills for creating clear and concise documentation.
• Comfortable using Google Suite Products for collaboration and productivity.