Partner Outreach Manager – US Client

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.

Those in independence, ethics and business conduct at PwC facilitates adherence to ethical standards and promote a culture of integrity within the organisation. Working in this area, you will be responsible for developing and implementing policies and procedures to facilitate compliance with legal and regulatory requirements.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Responsibilities:

• Act as an Ethics & Compliance manager to PwC US and Mexico partners by managing a team who provides guidance and assistance on Ethics & Compliance topics, such as personal independence, core compliance requirements and other topical areas covered by knowledge base documents and internal systems (investments portfolio, automated investment recording system, learning and development, CPA licensing, CPE compliance).
• Monitor and support team members in completing incoming tasks.
• Ensure quality and on-time delivery of outputs.
• Collate and distribute metrics. Provide support and clarification to the team members.
• Ensure process delivery and SLA compliance.
• Responsible for process and operational escalations to various locations, including PwC US.
• Manage second-level process-related escalations and ensure accuracy and validity of metrics.
• Ensure that team member/team lead time is reported accurately and complies with reporting deadlines.
• Facilitate training as necessary.
• Conduct self in a professional manner and take responsibility for work and commitments.
• Identify and make suggestions for efficiencies and improvements when performing work.
• Take action to stay current with new and evolving technology.
• Use tools, techniques and firm standard methodologies to support research, analysis and problem solving.
• Handle, manipulate and analyze data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Manage expectations of stakeholders effectively.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.
• Identify problems before crises arise, notifying leadership and proposing solutions proactively. Demonstrate agility and reprioritizing's in response to changing situations.
• Promote an atmosphere of trust, confidentiality, professionalism and integrity.

Required skills:

• Availability to support the US EST time zone (from 8:00 am - 5:00 pm from Monday to Friday in a fixed 9-hour shift, including a one hour lunch break).
• Demonstrated ability to communicate clearly and professionally, both orally and in writing with a strong customer service orientation (English/Spanish).
• Demonstrated ability to pay attention to detail.
• Demonstrated ability to apply rules, policies and procedures to routine decisions.
• Demonstrated ability to work on ad hoc assignments while also executing daily responsibilities.
• Demonstrated ability to work productively in an environment with evolving deadlines and priorities.
• Demonstrated ability to pay significant attention to detail to identify and correct issues.
• Demonstrated ability to proactively identify problems before crises arise, notify leadership, and propose solutions.
• Demonstrated ability to promote an atmosphere of trust, confidentiality, professionalism and integrity.
• Proven thorough, detailed follow-up, administrative and time management skills.
• Proven people management and development skills with the ability to work with all levels of firm management.
• Knowledge of Microsoft 365, Microsoft Teams, Power BI (desired), other reporting tools, etc.
• Knowledge of financial products.

Additional application instructions

• Understand the importance of have a correct information management
• Knowledge of Information Security and Data Protection
• Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.

Travel Requirements

Not Specified

Job Posting End Date