Partner Support Associate

Ansira's Partner Support Associates are critical team members in providing support to Local Partners that use the SproutLoud platform. Partner Support Associates are responsible for providing exceptional service to users related to technical platform support, marketing support, and learning how to execute and effectively use the SproutLoud platform to reach their local marketing goals. Partner Support Associates are front-line support and are responsible for ensuring Partners receive the highest level of service from our team.

• Daily interaction with Partners to help them use the SproutLoud application
• Become fully educated and continue education upkeep on SproutLoud technology while developing application proficiency
• Assist Partners with placing orders, opting into automated programs, and troubleshooting technical issues
• Follow approved process when working in Zendesk with proper categorization of tickets, follow up and follow through on requests
• Keep Harvest timer up to date and accurately reflect time spent on Zendesk
• Communicate to team members, Team Leads, Manager and Client Relationship Managers (CRMs) on impediments and features needed by Network users
• Meet or exceed all department KPI’s