● Daily interaction with Partners to help them use the SproutLoud application
● Become fully educated and continue education upkeep on SproutLoud technology while developing application proficiency
● Assist Partners with placing orders, opting into automated programs, and troubleshooting technical issues
● Follow approved process when working in Zendesk with proper categorization of tickets, follow up and follow through on requests
● Keep Harvest timer up to date and accurately reflect time spent on Zendesk
● Communicate to team members, Team Leads, Manager and Client Relationship Managers (CRMs) on impediments and features needed by Network users
● Meet or exceed all department KPI’s
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