Partner Support Associate

7 Hours ago • All levels

Job Summary

Job Description

Ansira's Partner Support Associates are vital members of the team, providing support to Local Partners utilizing the SproutLoud platform. They are responsible for delivering exceptional service, addressing technical platform issues, marketing support, and guiding partners on how to effectively use the SproutLoud platform to achieve their local marketing objectives. As front-line support, these associates ensure that Partners receive the highest level of service from the team, handling daily interactions, technical troubleshooting, order assistance, and program participation, while maintaining accurate records and communicating effectively with internal teams.
Must have:
  • Daily interaction with Partners
  • Become educated on SproutLoud technology
  • Assist Partners with orders and technical issues
  • Follow approved Zendesk process
  • Keep Harvest timer updated
  • Communicate impediments and features
  • Meet or exceed department KPIs

Job Details

Ansira's Partner Support Associates are critical team members in providing support to Local Partners that use the SproutLoud platform. Partner Support Associates are responsible for providing exceptional service to
users related to technical platform support, marketing support, and learning how to execute and effectively use the SproutLoud platform to reach their local marketing goals. Partner Support Associates are front-line support and are responsible for ensuring Partners receive the highest level of service from our
team.

● Daily interaction with Partners to help them use the SproutLoud application

● Become fully educated and continue education upkeep on SproutLoud technology while developing application proficiency

● Assist Partners with placing orders, opting into automated programs, and troubleshooting technical issues

● Follow approved process when working in Zendesk with proper categorization of tickets, follow up and follow through on requests

● Keep Harvest timer up to date and accurately reflect time spent on Zendesk

● Communicate to team members, Team Leads, Manager and Client Relationship Managers (CRMs) on impediments and features needed by Network users

● Meet or exceed all department KPI’s

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About The Company

Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

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