Client Engagement Specialist - Louisville, KY

The Client Engagement Specialist will serve as a client-facing resource dedicated to driving platform utilization, client satisfaction, and revenue growth for Ansira. This role provides proactive, strategic recommendations and guidance to help clients achieve their marketing goals while ensuring optimal use of Ansira’s tools and services. While not responsible for hands-on design work, the role will require design consultation and the ability to guide clients on best practices for creative and brand execution. This is an in-person position, located within our client’s offices.

Key Responsibilities

Client Partnership & Support

• Serve as a primary day-to-day contact for client platform needs, ensuring outstanding service and strong relationship management.
• Anticipate client needs, suggest strategic alternatives, and identify opportunities that support both client goals and Ansira revenue growth.
• Troubleshoot client issues across email, phone, and in-person interactions, ensuring timely resolution.
• Ensure on-time execution of client projects, meeting quality and delivery expectations.
• Responsible for order entry and order management, maintaining accuracy across all submissions.
• Travel to client’s office locations will be required.

Platform Utilization & Strategic Guidance

• Drive platform adoption through education, training, and proactive recommendations.
• Provide actionable insights based on platform usage and marketing performance data to help clients optimize spend and outcomes.
• Provide clients with creative and design consultation, ensuring alignment with brand and compliance standards.
• May be required to operate in-house small format printer to produce rush projects and client proofs.

Training & Enablement

• Lead or support training sessions, workshops, and presentations to enable client teams to fully leverage Ansira’s tools and processes.
• Act as a brand and process advocate, reinforcing best practices across distributor and supplier needs.

Collaboration & Communication

• Partner closely with the Strategic Client Engagement Manager and internal cross-functional teams (Creative, Print, Analytics, Media) to align on priorities and deliver seamless client experiences.
• Document client expectations, project requirements, and feedback, ensuring alignment and follow-through.

Qualifications & Skills

• 2–4 years of experience in customer service and engagement, marketing consultation, or a related field.
• Strong understanding of marketing strategies (preferably within the BevAlc or consumer goods industry).
• Excellent communication, presentation, and relationship-building skills.
• Experience supporting software or platform adoption in a consultative role.
• Familiarity with creative/design processes and print production; ability to provide guidance on creative needs to aligned design team.
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
• Self-motivated, proactive, and solutions-oriented.

Why Join Us

This is an exciting opportunity for a proactive, client-focused professional who enjoys problem-solving, delivering measurable impact, and helping clients succeed. If you thrive in a collaborative environment and want to play a key role in shaping client marketing success, we’d love to hear from you!