Job Description
The Sr. Specialist supports local channel and advertising partners by providing thought leadership, understanding client strategies, and ensuring program guideline adherence. This role involves program administration, customer service, and basic knowledge of traditional and digital media. Key responsibilities include serving as a brand ambassador, collaborating with teams, managing quality, identifying risks, and delivering excellent customer service to global clients.
Good To Have:
- Some remote-work experience preferred.
- Multimedia digital knowledge preferred.
Must Have:
- Provide support to channel and advertising partners.
- Understand client strategic priorities and program guidelines.
- Possess basic knowledge of traditional and digital media.
- Demonstrate expertise in program administration and customer service.
- Serve as a brand ambassador and collaborate with teams.
- Manage quality control and identify potential risks.
- Resolve customer escalations independently via phone, chat, email.
- Maintain accurate communication records and provide proactive reporting.
- Coach partners on content creation and documentation.
- Review marketing materials for compliance and reimbursement eligibility.
- Troubleshoot website functionality and perform QA.
- Perform self-QC and pre-payment quality checks.
- Bachelor’s degree in a relevant field.
- 1+ years of agency or related experience.
- Ability to work independently.
- Proficiency in Microsoft Word, Excel, Outlook, and social publishing platforms.
- Experience in fast-paced, collaborative team environments.
- Strong client/customer service, attention to detail, and time management.
- Excellent verbal and written communication skills.
The Sr. Specialist provides support to local channel partners and their advertising partners through thought leadership, a strong understanding of the client’s strategic priorities and key business objectives, a thorough understanding of each program’s guidelines, basic knowledge of traditional and digital media, and expertise in both program administration and customer service.
This role is critical to our global client and customer success and each individual must be focused on serving as a brand ambassador, collaborating with internal and external team members, controlling quality, identification of potential risk and issues, being the voice of the customer, and providing excellent customer service.
Duties/Responsibilities:
- Work with a wide range of clients and customers (primarily via phone, chat, and email) to understand their marketing needs and resolve escalations independently
- Maintain accurate profile and communication records with proactive reporting tied to support and actions provided
- Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation
- Review marketing materials submitted by customers against an established set of guidelines and brand standards to determine eligible cost for reimbursement
- Work with customers to increase participation, engagement rates, and content performance on all applicable platforms
- Lead partnerships by serving as a liaison with internal teams
- Collaborate with team
- Participate in idea-sharing and brainstorming sessions
- Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers
- Troubleshoot issues with website functionality and work with IT to resolve
- Perform monthly release testing and enhancement quality assurance
- Perform quality control checks on own work (self-QC) and take accountability for individual quality and productivity
- Perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines
- Support in mentoring and training peers to increase program and platform knowledge and to improve quality
- Able to flex up or down in job responsibilities when needed
Qualifications:
- Bachelor’s degree in a business, communication, journalism, marketing, or related field
- 1+ years of agency or related experience
- Some remote-work experience preferred and demonstrated ability to work independently
- Proven technical competence including experience with Microsoft Word, Excel, Outlook, and social publishing platforms
- Multimedia digital knowledge preferred
- Experience working with collaborative teams in a fast-paced environment
- Understanding of industry trends and a passion for technological innovation & client service
- Exceptional client and customer service skills
- Strong attention to detail and excellent time management
- Strong verbal and written communication skills
- A natural curiosity and eager desire to learn
Set alerts for more jobs like Sr. Specialist (French)
Set alerts for new jobs by ansira
Set alerts for new Localization jobs in United States
Set alerts for new jobs in United States
Set alerts for Localization (Remote) jobs
