Payments Analyst

Ignite Your Career Where Innovation Leads the Way!

Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers.

You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact.

Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation.

Well, What About The Role?

At Bally’s Interactive, our Payments Team makes sure the thrill never stops, ensuring our players can deposit, withdraw, and play seamlessly across all our North American brands. We’re looking for a Payments Analyst who thrives in a fast-paced, high-stakes environment and someone with a keen eye for detail, a passion for online payments, and the drive to deliver a smooth and secure experience for every player, every time.

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

What You'll Do

• Monitor transactions and spot suspicious or unusual activity before it impacts gameplay.
• Team up with payment providers to solve operational puzzles and customer queries in real-time.
• Test and launch new payment solutions that make depositing and withdrawing even faster and easier.
• Investigate and resolve player payment inquiries with empathy and precision.
• Analyze chargebacks and disputes, because every number tells a story.
• Look for smarter, smoother ways to enhance customer experience while reducing risk.
• Collaborate with key players across Compliance, Fraud, AML, and Customer Support to keep our operations aligned and our players protected.

What We're Looking For

• Excellent analytical and problem-solving skills, you love diving into data and finding patterns.
• Exceptional customer service and communication skills, both written and verbal.
• Experience in online sports betting, casino gaming, or digital payments, you get the industry and its fast pace.
• Solid judgment and attention to detail when managing player cases and payment reviews.
• Tech-savvy, with proficiency in MS Office (especially Excel).
• Ability to multitask and stay cool under pressure, even when things move fast (and they do!).
• A natural team player who’s always curious, collaborative, and eager to improve processes.
• Willingness to work flexible hours, including weekends if the action calls for it.

You Experience

• Bachelor’s Degree preferred (or equivalent experience).
• 1+ year in online payments, banking, or financial operations.
• Experience in online gaming payments and AML processes is a huge plus.

This is what you'll get

Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer

• Annual vacation
• Annual bonus
• 401K program
• Health insurance
• Home office allowance

DNA / Values

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.

We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.

Flexible Working

At Bally’s Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week.