Payments Manager

MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.

We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, War Robots: Frontiers – and many more.

Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in the Netherlands, Cyprus, Armenia, UAE and Serbia.

Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.

What you’ll do:

• Oversee daily payment operations across all platforms
• Monitor payment flows, success rates, refunds, and chargebacks — and act fast when something’s off
• Manage relationships with PSPs, acquiring banks, and gateways
• Negotiate fees, contracts, and SLAs to get the best value
• Onboard and integrate new payment providers when needed
• Build and evolve our payment strategy to boost conversion and reduce costs
• Optimize routing and A/B test provider performance
• Analyze payment data to spot trends, flag issues, and uncover growth opportunities
• Partner with risk and fraud teams to keep chargebacks and abuse in check
• Report regularly on key payment KPIs
• Forecast and track payment costs and revenue impact
• Collaborate with product and engineering teams to improve payment UX and features
• Coordinate with support and finance to resolve complex payment cases
• Keep stakeholders in the loop — always on time, always clear

What you need to succeed:

• Deep understanding of payment systems, methods, and trends
• Hands-on experience with PSPs, acquirers, gateways, and payment APIs
• Strong grasp of compliance and fraud standards (PCI DSS, PSD2, AML/KYC, GDPR)
• Analytical mindset — you know your way around KPIs, costs, and data-driven insights
• Great communicator and negotiator — you build trust and drive results with partners
• Strategic thinker who sees how payments impact revenue, UX, and user behavior
• Comfortable working across teams and time zones — collaborative and solution-focused

Nice to have:

• Knowledge of global/local payment habits and the gaming economy

What we offer:

• Work remotely from all around the world
• Collaborative working atmosphere in an internal game dev community that unites more than a dozen of internal game studios, crafting innovative experiences across mobile, PC, and console platforms
• A strong team of specialists across different areas — access unique expertise and professional knowledge
• Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas
• Create great games and win the hearts of players
• Push the boundaries of the game industry and lead the way forward