Performance Analytics Analyst - North America
Job Summary
Job Description
At Iron Mountain, we seek smart, committed individuals to join us in making a positive impact for customers, employees, and the planet. We offer expert, sustainable solutions in records and information management, digital transformation, data centers, asset lifecycle management, and fine art storage. We partner with 225,000 customers globally to preserve artifacts, extract inventory value, and protect data privacy. We are looking for a data-driven problem solver passionate about transforming numbers into strategic insights. This role is critical to our Customer Excellence team, helping elevate performance and make smarter business decisions by automating reporting, optimizing processes, and providing data-backed insights for leadership.
Must have:
- Design, automate, and maintain dashboards and KPIs.
- Develop and enhance bad debt and collections forecasting models.
- Support continuous improvement projects by analyzing operational data.
- Assist with financial forecasting, variance analysis, and budget tracking.
- Collaborate with cross-functional teams to integrate data.
- Prepare and present key performance insights and reports.
- Proficiency in Microsoft Excel, GSuite, and BI tools.
- Solid understanding of Accounting and Finance principles.
- Experience with SQL, Python, or automation tools.
- Strong analytical skills and attention to detail.
- Excellent verbal and written communication skills in English.
- Proactive, adaptable, collaborative mindset, problem-solving abilities.
Perks:
- A culture of belonging where you are encouraged to use your voice.
- The opportunity to make a significant impact within an ever-evolving global organization.
- Total Rewards to support your career and well-being.
- Global connectivity with over 26,000 colleagues across 60 countries.
- Flexibility and a supportive work environment.
Job Details
The Role
Are you a data-driven problem solver with a passion for transforming numbers into strategic insights? In this role, you will be a critical part of our Customer Excellence team, helping us elevate performance and make smarter business decisions. We’re looking for a sharp, analytical professional to help us automate reporting, optimize processes, and provide the data-backed insights that will guide our leadership.
What We Offer
- A culture of belonging where you are encouraged to use your voice.
- The opportunity to make a significant impact within an ever-evolving global organization.
- Total Rewards to support your career and well-being.
- Global connectivity with over 26,000 colleagues across 60 countries.
- Flexibility and a supportive work environment.
Key Responsibilities
- Design, automate, and maintain dashboards and KPIs to monitor the performance of our Customer Excellence team.
- Develop and enhance bad debt and collections forecasting models to mitigate risk and optimize resource allocation.
- Support continuous improvement projects by analyzing operational data, identifying inefficiencies, and tracking performance metrics.
- Assist with financial forecasting, variance analysis, and budget tracking to support strategic planning.
- Collaborate with cross-functional teams to integrate data from acquired businesses and ensure consistent performance tracking.
- Prepare and present key performance insights and reports to leadership and executive teams.
Requirements
- Proficiency in Microsoft Excel, GSuite, and business intelligence (BI) tools like Power BI, Tableau, or LookerStudio.
- Solid understanding of Accounting and Finance principles, particularly regarding AR, subledgers, and general ledger.
- Experience with SQL, Python, or automation tools.
- Strong analytical skills with a high attention to detail and an ownership mentality.
- Excellent verbal and written communication skills in English, with the ability to confidently interact with senior management.
- A proactive, adaptable, and collaborative mindset with strong problem-solving abilities.
Join us at the Mountain where culture and values are practiced and respected every day.
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About The Company
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.
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