Pioneer Talent Program - Customer Service Representative
Job Summary
Job Description
Binance, a leading global blockchain ecosystem and cryptocurrency exchange, is seeking early-career professionals for its Pioneer Talent Program as Customer Service Representatives. This program offers full-time roles with tailored training and mentorship to develop expertise in Web3. The Customer Service team focuses on providing exceptional, fast, and accurate support to users via ticketing systems and live chat, handling queries, complaints, and identification approval. Ideal candidates are empathetic, communicative, problem-solvers passionate about customer service and the crypto industry.
Must have:
- Minimum 1 year customer service experience
- College degree or above
- Native-level fluency in French
- Advanced English proficiency
- Handle high volume live chat
- Provide accurate information
- Follow communication policies
- Manage complaints and resolutions
Good to have:
- Experience in finance or E-commerce
- Cross-functional support experience
- High honesty and integrity
- Proactive and meticulous
- Sense of responsibility and teamwork
- Ability to work under pressure
- Strong communication skills
- Exceed customer expectations
- Accept different work shifts
- Positive about crypto industry
Perks:
- Shape the future of blockchain
- Collaborate with world-class talent
- User-centric global organization
- Flat organizational structure
- Tackle unique, fast-paced projects
- Autonomy in an innovative environment
- Results-driven workplace
- Career growth opportunities
- Continuous learning
- Competitive salary and benefits
- Work-from-home arrangement
2 skills required
Job Details
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
About the Pioneer Talent Program
Are you an early-career professional ready to kickstart your career in the dynamic world of blockchain? Binance’s Pioneer Talent Program is designed to nurture ambitious individuals like you. The program offers full-time roles where participants will gain hands-on expertise via a tailored training curriculum and personalized 1:1 mentorship from industry leaders. Dive behind the scenes of the world’s leading blockchain ecosystem while building the skills to thrive in Web3. Launch your career with purpose—join us in shaping the future of digital innovation.
Who May Apply
Candidates with up to 5 years of relevant work experience
About the team
Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities:
- Handle high volume live chat and other online tools
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
Requirements:
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
- College degree or above
- Native-level fluency in French, and advanced English is required to support our global/overseas users in this role
- Previous experience with cross-functional support will be advantageous
- High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
- Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
- Passionate for the customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
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