Job Description
Player Experience Manager responsible for providing top-notch customer service, managing VIP communities, social media pages, and app/play store copywriting. Must have 2+ years of experience in customer support/customer success and be a native English speaker.
Good To Have:
- Social Media
- Content Creation
- ASO/SEO
- VIP Community
Must Have:
- Customer Support
- Native English
- Social Gaming
- Problem Solving
Description
As a Player Experience representative, you will be the first point of contact to our millions of players worldwide through multiple channels.
While giving top-notch customer service is our team’s main goal - we also manage the VIP community, Social Media pages, and App/Play store copywriting.
We are looking for a team player who wants to grow with us.
Hybrid, Full time job (5 days a week, Sunday and Friday- must)
That's you:
- High level of multitasking
- Excellent interpersonal and communication skills
- High-level understanding/interest in social gaming
- Problem-solving approach
- Get-things-done personality
- Creative
- High level of written communication skills
- Attention to detail
Requirements
- 2+ years of experience in customer support/customer success - Must
- Native/mother tongue level in English - Must
- Experience in managing social media pages - Advantage
- Experience in creating social media content/marketing content - Advantage
- Experience with ASO/SEO - Advantage
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