Player Support Agent, RAID

Plarium is an international developer of award-winning mobile and desktop games.

We are looking for talented Player Support Agents to work with our external support team for players of RAID: Shadow Legends, a mobile MMORPG that combines battle collection mechanics and cutting-edge graphics in a dark fantasy setting. Our flagship title is enjoyed by more than 100 million players worldwide — you can find it on iOS, Android, and PC/Mac.

The position includes 8 weeks of training, Monday to Friday, 10:00 – 18:30 (Kyiv time, GMT+3).

After training, shifts alternate every two weeks:

• Morning shift: 08:00 – 16:30

• Day shift: 11:30 – 20:00
  

Days off (Friday–Saturday or Sunday–Monday) are determined after the probation period.

Responsibilities

• Investigating player-reported game issues and responding to users’ questions

• Processing bug reports and creating technical reports

• Cooperating with the development, testing, and game design teams

What we expect

• English language skills at the Advanced level (all communication within the team is conducted in English)

• Fluency in Ukrainian

• Interest in games and an understanding of game mechanics

• Effective communication skills and understanding of customer communication principles

• Time management skills and the ability to multitask

• A laptop or PC and the ability to work during power outages

• Ukrainian citizenship or a work permit for Ukraine

Desired

• MMORPG gaming experience

• Knowledge of software testing and a deep understanding of the principles of bug report creation

What we offer

• Cooperation under a gig contract

• Opportunity to work remotely

• 20 calendar days of paid vacation and days off on public holidays

• Fully paid sick leave