Pool Technical Support Specialist

Job Description:

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, helping people sustainably move, improve and enjoy water, life's most essential resource. From our residential and commercial water solutions to industrial water management and everything in between, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

You will be working with inbound calls, specializing in certain product lines to help customers and dealers troubleshoot their products using your technical and customer service skills.

More details about the opportunity:

• Although this is a business-to-business technical support position, you must have prior experience working on pool and spa equipment and be able to understand how our equipment works to help troubleshoot and diagnose issues with our business customers.
• You will be responsible for researching, troubleshooting, and resolving pool and spa equipment issues using advanced troubleshooting skills and available resources.
• Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness.
• Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers and demonstrate experience in problem resolution and technical problem identification.
• Work independently and with team to solve support issues and escalate issues to fourth level support and supervisor when necessary.
• Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.
• Experience in technical product support (hands on, phone support, or other experience) is required.
• Previous Pool technical experience related to troubleshooting/diagnostics/repair of mechanical/electrical/hydraulic systems is required.
• Being Bilingual is a preferred requirement for this position.

Position Hours/Schedule:

• Monday – Friday, working hours are 8am to 8pm EST. Shift will be discussed with job offer.
• Initial training is from 8am to 5pm the first few weeks

Compensation:

The hourly pay for this role is: $23 to 26/hr. DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.