Bilingual Inside Sales Business Development Representative

Pentair is seeking a Bilingual Inside Sales Business Development Representative in Charlotte, NC. This role focuses on driving new business growth by identifying and engaging new opportunities, particularly with servicers, and re-engaging past clients. The representative will conduct market research, develop foundational relationships through multi-channel outreach, qualify leads, and collaborate with marketing and sales teams. The position requires a resilient, curious, self-motivated, and empathetic individual passionate about uncovering new business and leveraging emotional intelligence to win back accounts, contributing directly to Pentair's growth and revenue stability.

Must Have

• Proactively identify and qualify new business opportunities.
• Re-engage lost or dissatisfied accounts and prevent churn.
• Conduct market research and analyze industry trends.
• Initiate and cultivate initial trust and rapport with potential clients through personalized, multi-channel outreach.
• Guide early-stage conversations to uncover prospect needs and qualify sales leads.
• Track all prospecting activities, lead statuses, and prospect interactions in Salesforce.
• 1-3+ years of experience in business development, inside sales, or lead generation.
• Demonstrated ability to consistently meet or exceed activity and opportunity-generation targets.
• Exceptional verbal and written communication skills.
• High level of resilience, competitive nature, and ability to handle rejection.
• Strong organizational and time-management skills.
• Proven ability to negotiate effectively to reacquire lost business.
• Must be Bilingual in English and Spanish.

Good to Have

• Bachelor’s degree in business, Marketing, or a related field.
• Proficiency with CRM software (e.g., Salesforce) and sales engagement platforms.
• Experience in data analysis for lead prioritization.
• Experience researching companies and contacts to drive outreach.
• Foundational understanding of the pool and spa industry and Pentair's product portfolio.

Perks & Benefits

• Health benefits
• Generous 401(k)
• Employee stock purchase program
• Disability benefits
• Life insurance
• Critical illness insurance
• Accident insurance
• Parental leave
• Caregiver leave
• Tuition reimbursement
• Paid time off
• Wellness programs
• Quarterly sales incentive bonus up to 25%

Job Description:

Bilingual Inside Sales Business Development Rep – Charlotte, NC

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for an Inside Sales BDR to join our Charlotte, NC team. You are the proactive engine for future growth, focusing on expanding our market penetration by identifying and engaging new business opportunities. You are a driven hunter tasked with identifying and qualifying high-potential prospects, especially servicers whose needs align with Pentair's innovative pool products and solutions. Your mission is to connect potential customers with Pentair's value proposition and reignite relationships with past clients, building the foundational relationships that fuel our sales pipeline and directly contribute to Pentair's growth trajectory and revenue stability. This role is perfect for a resilient, curious, self-motivated, and empathetic individual passionate about uncovering new business opportunities and leveraging emotional intelligence to win back valuable accounts.

You will:

• Drive New Business Growth: Proactively identify and qualify new business opportunities by conducting targeted research and engaging prospects that fit Pentair's ideal customer profile with a specific focus on the unique needs and purchasing motivations of servicers.
• Re-engage and Reacquire Accounts: Identify and execute strategies to re-engage lost or dissatisfied accounts and prevent churn, acting as a trusted advisor who navigates challenging conversations to reinforce Pentair's commitment and value.
• Research and Identify Leads: Partner with marketing and product training teams to conduct market research, analyze industry trends, and leverage data to uncover high-potential leads and emerging opportunities.
• Develop Foundational Relationships: Initiate and cultivate initial trust and rapport with potential clients through personalized, multi-channel outreach (e.g., cold calls, targeted emails, social media engagement), demonstrating a deep understanding of their business challenges and objectives, especially for servicers who may be motivated by immediate benefits and specific programs.
• Qualify and Advance Opportunities: Guide early-stage conversations to uncover prospect needs and determine if they are qualified sales leads, ensuring that high-probability leads are prepared for the next stage of engagement, providing crucial feedback to Marketing on lead quality.
• Collaborate for Success: Act as a key liaison between Marketing and Sales teams, providing valuable market feedback on lead quality and prospect insights to help refine go-to-market strategy and messaging.
• Maintain CRM Excellence: Track all prospecting activities, lead statuses, and prospect interactions in Salesforce to ensure data integrity and provide clear visibility into pipeline performance, addressing current data integrity issues.

Key Qualifications:

• 1-3+ years of experience in a business development, inside sales, or similar lead generation role, preferably in a B2B environment.
• Demonstrated ability to consistently meet or exceed activity and opportunity-generation targets.
• Exceptional verbal and written communication skills, with the ability to craft compelling, personalized outreach messages and handle initial customer interactions effectively, demonstrating active listening and empathy.
• A high level of resilience, a competitive nature, and the ability to handle rejection with a positive, growth-oriented mindset.
• Strong organizational and time-management skills, with the ability to manage a high volume of outbound activity and prioritize high-potential leads.
• Proven ability to negotiate effectively to reacquire lost business and entice switches from competitors.
• Must be Bilingual in English and Spanish.

Preferred:

• Bachelor’s degree in business, Marketing, or a related field.
• Proficiency with CRM software (e.g., Salesforce) and sales engagement platforms, with experience in data analysis for lead prioritization.
• Experience researching companies and contacts to drive outreach.
• A foundational understanding of the pool and spa industry, its key challenges, and Pentair's product portfolio, with a specific appreciation for servicer needs.

Core Competencies & Performance Metrics (KPIs):

• Core Competencies: Research & Analysis, Prospecting Skills, Active Listening, Resilience & Self-Motivation, CRM Discipline, Strategic Communication, Empathy, Negotiation Skills.
• Performance Metrics (KPIs):
• Activity & Effort: Number of Outbound Calls/Emails/Social Touches per Day/Week.
• Quality & Effectiveness: Number of Sales Qualified Leads (SQLs) or Appointments Set, SQL-to-Opportunity Conversion Rate.
• Pipeline Contribution: Dollar Value of Pipeline Generated.
• Reacquisition Success: Number of reacquired accounts, Reacquisition Win Rate (%).
• Segment Growth: Percentage of new business generated from the service segment.

Shift/Hours- This position is Remote Mon- Fri 8:00 am to 5:00p.m./9:00 am to 6:00 p.m./ 10:00 am to 7:00 pm depending on the territory. (You must be flexible).

Travel 10%: For training and team meetings.

Compensation:

For this full-time position working at this location, the anticipated hourly base pay range will be from $30.00 to 35.00 per hour DOE. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs. This position is also eligible for other forms of compensation such as a quarterly sales incentive bonus up to 25%

Benefits:

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.