Porter

Accor is partnering with a leading airline to manage Passenger Relations at airport lounges. This Porter role is crucial for delivering a seamless passenger experience, involving luggage handling, supporting lounge operations, and providing courteous assistance to passengers at Changi Airport's Terminal 2 & 3 Departure Halls. Responsibilities include baggage transport, escorting passengers to various airport areas, and loading checked-in baggage onto conveyor belts.

Must Have

• Provide porter services and assistance to passengers at Changi Airport
• Provide baggage assistance to passengers at kerbside
• Transport baggage and escort passengers to check-in lounge or other airport areas
• Load checked-in baggage onto conveyor belt
• Engage in comfortable conversations with passengers
• Prior experience in a customer service role
• Ability to lift and carry heavy luggage
• Excellent verbal communication and interpersonal skills
• Friendly and professional demeanor
• Ability to work varying shifts, including night shifts, weekends and holidays

Good to Have

• Experience preferably in hospitality

Perks & Benefits

• Culture of inclusion welcomes everyone regardless of race, gender and background

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

Job Description

Accor is in a partnership with one of the World's Leading Airlines, to manage the Passenger Relations operations in the airport lounges. We are seeking interested applicants for the role of Porter. This is a key role in delivering a seamless and welcoming experience for passengers in the airport. This position is responsible for assisting with luggage handling, supporting lounge operations and providing courteous assistance to passengers as needed.

Key Responsibilities

• Provide porter services and assistance to passengers at the Terminal 2 & Terminal 3 Departure Halls of Changi Airport daily;
• Provide baggage assistance to passenger alighting at the kerbside of Changi Airport;
• Transport baggage and escort passengers to check-in lounge or other areas within the airport for example, GST Refund Counter or Excess Baggage Counter;
• Load checked-in baggage onto the conveyor belt in the check-in lounge.
• Converse and be able to engage in conversations comfortably with passengers

Qualifications

• Prior experience in a customer service role, preferably in hospitality;
• Ability to lift and carry heavy luggage;
• Excellent verbal communication and interpersonal skills;
• Friendly and professional demeanor;
• Ability to work varying shifts, including night shifts, weekends and holidays

Additional Information

Our culture of inclusion welcomes everyone regardless of race, gender and background.