Procurement Lead
Job Summary
Job Description
- Acknowledge customer complaints promptly and fairly.
- Independently receive, document, investigate, and resolve customer queries.
- Work on Backorder Reports and Customer Portal Requests.
- Ensure all written communication aligns with customer care procedures.
- Process all requests and inquiries according to Client TAT and quality standards.
- Expertise in Supply Chain processes and Order Management knowledge.
- Willingness to work according to business requirements.
- Working knowledge of SAP.
- Excellent written and verbal communication skills.
- Experience in customer order management.
- Handle customer inquiries independently through Phone or emails.
2 skills required
Job Details
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
We are seeking a talented and driven Procurement Lead to join our team. The ideal candidate will be responsible for collecting, analysing, and interpreting complex data sets to drive informed business decisions. You will work closely & Directly with the Client & cross-functional teams to identify trends, patterns, and insights that will contribute to our company's growth.
Primary Skills
- Acknowledging customer complaints promptly and responding to them within set time limits, systematically and fairly
- Responsible for independently receiving, documenting, investigating and resolving customers’ queries within agreed authority
- Acknowledge & work on Backorder Reports & Customer Portal Requests
- Ensure that all written communication is carried out as per the customer care procedures
- Ensure that all requests / Inquiries are processed as per Client TAT & quality
- Expertise on Supply Chain processes with a good level of understanding on Order Management
- Should be willing to work as per Business requirement
- Working knowledge in SAP
- Excellent written and Verbal communication
- Experience in customer order management process – Order creation, PO processing, Handling Customer queries, Exposure to SAP and Zendesk
- Can independently handle customer inquiries through Phone or emails
- Good understanding of end to end customer management process
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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