Product Analyst - Omni Channel

• Business Analysis: Work with various business stakeholders from different functions (mainly Global Consumer relations and Brand Teams) to define the requirements for the Tech Products development, new features, and capabilities.

• Product management: Manage the backlog for the dedicated squad, cooperate on product development with developers, testers, and other product analysts, lead Agile ceremonies (including PI Planning).

• Technical Configuration/Customization: Work with developers, architects, and internal CH Tech partners to conduct technical configuration/customization of solutions that meet our customers’ needs and provide a great user experience.

• Product Domain: Understand the product domain from a technology perspective but also understand how the technology adds value to the related business processes & areas and manage & assess incoming demand as part of a product backlog.

• Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements e.g. GxP, SARBOX and that Tech continuity plans are in place for all business-critical products.

• Change & Release management: Manage change activity, including Software as a Service delivered change, into the production service in a compliant and efficient manner.

• Data Protection: Develop a sound knowledge of Haleon policies and processes regarding protection of sensitive data.
   

Qualifications and skills

Essential

• Experience with technical solutions supporting Consumer Relations and Sales business functions (in Salesforce Technology) & related systems configuration and IT project management, system consulting & business analysis.

• 5+ years of hands-on experience with a proven track record in successful technical development, web design, solution design, program and product delivery and service management in a large global organization.

• Experience of working, effectively, with third-party vendors and diverse teams (countries and cultures).

• Proficient in Salesforce Platform (Service and Sales Cloud)

• Strong analytics and problem solving skills.

• Excellent relationship management, strong influencing and communication skills

• Understanding of Product Management through Agile Software Development, toolsets experience in Scrum, Kanban, SAFE desirable.

• Excellent language skills English in speech and writing
   

Preferred

• Knowledge of Jira, Confluence, ServiceNow

• Experience in Project Management

• Knowledge of GxP requirements
  
   

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

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