Product Consultant

Daxko is seeking a proactive, people-focused Product Consultant to guide customers through the implementation of their software and ensure their long-term success. In this role, the consultant will act as a trusted advisor, helping organizations adopt new workflows, solve real operational challenges, and maximize the value derived from their technology. Key responsibilities include leading new customer onboarding, providing tailored best-practice recommendations, and supporting strong software adoption post-launch. This position offers a dynamic mix of strategy, collaboration, and significant impact for individuals who enjoy problem-solving and building relationships.

Must Have

• Lead new customers through onboarding and launch for contracted product(s)
• Serve as the Consultant on small to mid-sized customer projects
• Develop deep functional knowledge of the implementation process and apply it effectively
• Provide best-practice recommendations tailored to each customer’s goals
• Support customers post-launch to ensure strong software adoption and optimized workflows
• Review, update, and enhance Product Consultant documentation as needed
• Maintain strong performance on post-launch survey metrics
• Meet assigned OKRs to support team and organizational goals
• Travel up to 25% to support customer needs and internal initiatives
• Previous Boutique implementation experience in project management or software training
• Bachelor’s degree in Business (or equivalent experience)
• At least 6+ months of related professional experience
• Strong communication and interpersonal skills
• Excellent time management and organizational skills
• Comfort working in a fast-paced environment with multiple projects at once
• Ability to identify challenges, think outside the box, and create solutions
• Experience consulting, training, or teaching others on technology or systems

Good to Have

• 1–2 years of related experience
• Experience as a fitness instructor, personal trainer, or other role in the wellness/fitness industry
• Familiarity with other member management software

Perks & Benefits

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environments
• Remote work

Company Description

Daxko powers wellness to improve lives. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.

Job Description

Job Summary

We’re looking for a proactive, people-focused Product Consultant to guide customers through implementation and set them up for long-term success with our software. In this role, you’ll become a trusted advisor—helping organizations adopt new workflows, solve real operational challenges, and get the most value out of their technology. If you enjoy problem-solving, building relationships, and thinking creatively to meet customer needs, this role offers the perfect mix of strategy, collaboration, and impact.

The Product Consultant reports to the Team Lead, Product Consulting.

Supervisory Responsibilities

• None

Essential Duties & Responsibilities

• Lead new customers through onboarding and launch for their contracted product(s)
• Serve as the Consultant on small to mid-sized customer projects
• Develop deep functional knowledge of the implementation process and apply it effectively
• Provide best-practice recommendations tailored to each customer’s goals
• Support customers post-launch to ensure strong software adoption and optimized workflows
• Review, update, and enhance Product Consultant documentation as needed
• Maintain strong performance on post-launch survey metrics
• Meet assigned OKRs to support team and organizational goals
• Travel up to 25% to support customer needs and internal initiatives

Qualifications

What We’re Looking For:

• Required: Previous Boutique implementation experience in project management or software training.
• Bachelor’s degree in Business (or equivalent experience).
• At least 6+ months of related professional experience.
• Strong communication and interpersonal skills—you can explain complex ideas clearly and build trust quickly.
• Excellent time management and organizational skills.
• Comfort working in a fast-paced environment with multiple projects at once.
• Ability to identify challenges, think outside the box, and create solutions.
• Experience consulting, training, or teaching others on technology or systems.

Bonus Points If You Have:

• 1–2 years of related experience.
• Experience as a fitness instructor, personal trainer, or other role in the wellness/fitness industry.
• Familiarity with other member management software.

Additional Information

The the pay range for this role is $47,406 - $78,220 annually.. Where you fall within the pay range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. In addition to base salary, we offer a comprehensive benefits package, performance-based incentives, and opportunities for growth.

#LI-Remote

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environments
• Remote work

All your information will be kept confidential according to EEO guidelines.