Salesforce Support Analyst

Daxko is seeking a Salesforce Support Analyst to ensure the smooth operation of its Salesforce platform. This role involves providing support to end-users, troubleshooting issues, and implementing enhancements to improve efficiency and user-friendliness. The analyst will work closely with the Business Systems team, focusing on user administration, data management, and continuous platform optimization. This is an excellent opportunity for someone with strong analytical and customer service skills to gain hands-on Salesforce experience and advance their career.

Must Have

• Serve as first point of contact for Salesforce support, triaging tickets
• Troubleshoot user issues (records, reports, dashboards, automations, access)
• Investigate and resolve data/process errors
• Perform user administration tasks (profiles, roles, permissions, setup, deactivation)
• Maintain and improve reports, dashboards, list views, and filters
• Make configuration updates with guidance
• Assist with data management (imports, exports, deduplication)
• Document common support issues and resolutions
• Participate in regression and user acceptance testing
• Collaborate to identify recurring issues and recommend improvements
• Solid understanding of Salesforce data relationships
• Strong analytical and troubleshooting skills
• Excellent communication skills
• High attention to detail
• Customer-first mindset
• Ability to collaborate across diverse teams
• Bachelor’s degree in Business Administration or equivalent experience
• Experience with Sales Cloud, Service Cloud, and/or Experience Cloud
• Hands-on experience with Salesforce Flows
• Experience with Microsoft 365

Good to Have

• 1+ years of Salesforce administration experience
• Salesforce certifications (Admin, Advanced Admin, or Platform App Builder)

Perks & Benefits

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environments
• Remote work

Company Description

Daxko powers wellness to improve lives. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.

Job Description

Are you passionate about helping people get the most out of Salesforce? Do you enjoy solving problems, improving processes, and making technology easier to use? If so, we’d love to meet you.

As a Salesforce Support Analyst, you will play a key role in ensuring our Salesforce platform runs smoothly for teams across the company. You’ll serve as the go-to expert for end users, providing support, troubleshooting issues, and implementing enhancements that make Salesforce more efficient, scalable, and user friendly.

You’ll work closely with our Business Systems team, partnering with Salesforce administrators and developers to keep the platform optimized and continuously improving. This is an excellent opportunity for someone with strong analytical skills and customer service mindset who wants hands-on Salesforce experience and the chance to grow their career.

This role reports to the Senior Manager, Business Systems.

What You'll Do

• Serve as the first point of contact for Salesforce support, monitoring and triaging incoming tickets.
• Troubleshoot user issues involving records, reports, dashboards, automations, and access.
• Investigate data or process errors, resolve what you can, and collaborate with senior admins/developers on complex issues.
• Perform user administration tasks (profiles, roles, permissions, new user setup, deactivation, etc.).
• Maintain and improve reports, dashboards, list views, and filters to ensure data accuracy and usability.
• Make configuration updates (picklist changes, field updates, page layout modifications) with guidance from senior team members.
• Assist with data management tasks such as imports, exports, and deduplication.
• Document common support issues, FAQs, and resolution steps to improve internal knowledge sharing.
• Participate in regression and user acceptance testing during new releases or enhancements.
• Collaborate with the Business Systems team to identify recurring issues and recommend improvements.

Qualifications

What You Bring

Skills & Abilities

• Solid understanding of Salesforce data relationships (objects, fields, lookups, ownership).
• Strong analytical and troubleshooting skills — you enjoy digging into the “why” behind issues.
• Excellent communication skills and the ability to translate technical concepts to non-technical users.
• High attention to detail when working with data or making administrative updates.
• Customer-first mindset with the ability to manage multiple requests and prioritize effectively.
• Ability to collaborate across diverse teams (Sales, Marketing, Customer Success, Finance, etc.).

Education & Experience

• Bachelor’s degree in Business Administration or equivalent experience.
• Experience with Sales Cloud, Service Cloud, and/or Experience Cloud.
• Hands-on experience with Salesforce Flows (building, debugging, or troubleshooting).
• Experience with Microsoft 365.

Preferred Qualifications

• 1+ years of Salesforce administration experience.
• Salesforce certifications such as Admin, Advanced Admin, or Platform App Builder.

Additional Information

The the pay range for this role is $44,000- $66,000 annually.. Where you fall within the pay range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. In addition to base salary, we offer a comprehensive benefits package, performance-based incentives, and opportunities for growth.

#LI-Remote

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environments
• Remote work

All your information will be kept confidential according to EEO guidelines.