Product Deployment Leader

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Thales Singapore Engineering Competence Centre (ECC) is a well-established R&D and engineering centre serving major customers worldwide in Digital Identity and Security domains ranging from mobile connectivity, IoT, banking & payment to government solutions.

As part of the Embedded Deployment & Support team (eD&S), the Product Deployment Leader ensures successful cards product deployment to internal users (Technical Consultant (TC)) and maintaining product usability and supportability. You will be the gatekeeper and voice of users (internal and external) to improve product design and usage, as well as providing quality and on-time support to TC worldwide and customers from product issuance to field extinction.

Responsibilities:

Deployment

• Ensure successful deployment of a product until first production, with close interaction with various departments (R&D/Industralisation/Tools) and collaborate with Product Managers to improve product usability and supportability.
• Ensure product quality by performing acceptance tests based on concrete use cases.
• Ensure successful product deployment to TC with good documentation and user guides, and conducting training to TC.
• Ensure successful hand-over of product support from R&D and Deployment to Support through effective knowledge transfer training.
• Manage OS model by participating in the baseline review and proposing improvements on features usability.

Support

• Ensure quality and on-time support (understanding, configuration, testing and usage) to worldwide TC and external customers with respect to Service Level Agreement.
• Be proactive and work closely with various departments (R&D/PSE/Tools) to unblock the situation by putting in place corrective actions and answer to business needs with proper marketing ‘pitches’.
• Contribute to the continuous evolution of products and supporting tools, as well as help market our products to our internal customers.
• Lead and organise communication between different teams involved in issue investigation and resolution in order to meet customers’ expectations.
• Define and set up the contractual support offer based on Sales inputs.

Requirements:

• Bachelor’s degree or higher in Telecommunications/Electronics/Computer Science
• Min. 5 years’ experience in development or as a Technical Consultant/pre-sales in telecom cards (SIM cards, embedded cards etc)
• Knowledge and experience in:
• SIM cards standards
• OS and embedded applications
• Mobile platform
• eSIM/Secure Element/GSM
• Knowledge in Visual Basic, C++ and Java (source code reading) is good-to-have

Other Information:

• Working Location: One North
• Working Hours: Monday - Friday, 9am - 6pm

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.