Product Manager III (CRM - Customer Relationship Management Products)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Product Manager III (CRM - Customer Relationship Management Products)

The Traveler and Partner Service Platform (TPSP) Product Team supports Expedia Group by implementing platform and operational enhancements to increase efficiency. The internal Expedia Group teams we help support serve customers and supply partners in many functions including: partner servicing requests, guest outreach and relocations, supplier account management, and daily billing and booking inquires. Our team enables workflows for thousands of global end users supporting supplier/customer interactions in over 26 languages.

Our team is looking for a self starter to join our Salesforce product team and own the guidance of prioritization and implementation of improvements to the sales & support spaces.

In this role you will:

• Take ownership in driving new feature development through every stage of the product life cycle and deliver incremental value using validated agile methodologies

• Understand product interaction within a Business process and from end user experience view point

• Evaluate every feature request, capture detailed business requirements from partners and work closely with technology staff to translate requirements into user stories for consumption by development team

• Work with development team through development cycle to ensure features delivered drive high business value and meet requirements

• Collaborate with the development team to evaluate technical options, conducting build versus buy analysis

• Identify gaps or missing links in requirements, handle risks & UAT defects and drive these issues toward resolution

• Validate projects after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as the need arises

• Collaborate and reach alignment between product development, reporting, training and business owners to ensure clear communication, understanding of product offerings at all times and ultimate project success

• Provide transparency into status of upcoming improvements to partners.

• Own and document product feedback to help in the prioritization of development projects

• Refine and build the assigned product offering over time.

• Act as product champion and establish effective relationships with key partners

Experience & Qualifications:

• 3-5 years of Product Management/Program Management/Business Analysis experience

• Experience with developing integration between CRM & other applications and implementing CRM features/custom apps to increase user efficiency

• Experience supporting CRM products (Salesforce, MSCRM) around the sales or customer support process

• Experience with Cloud related technologies such as AWS is a plus

• Ability to balance multiple tasks and projects at a time, prioritizes workload optimally, and thrive in a dynamic and sophisticated environment

• Proficiency with all phases of project management, including issue and risk identification and management, tracking dependencies and milestones, and communication of overall project status

• Proven record working with cross organizational teams to drive the implementation of new features as well as resolve operational issues

• Flexibility in working hours required to meet with global internal technical and business partners

• Excellent verbal and written communication skills

• Experience with Agile/SCRUM

• Goal oriented and passionate about achieving results by tackling on the spot decisions and make the needed trade-offs

• Ability to creatively tackle results-oriented and sophisticated business/technology problems

• Ability to retrieve using CRM Reports, SQL Server and analyze the data.

• Should be a self-starter and detail oriented

#LI-MC1

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.