Product Operation - Assistant Manager - Lending
Job Summary
Job Description
Paytm is India's leading financial services company focused on providing full-stack payment and financial solutions. This role within the Lending Product Operations team is for an Assistant Manager to maintain high-quality financial/lending products. Responsibilities include analyzing product flows, monitoring disbursement funnels, building improvements in metrics, monitoring and rectifying failures in loan servicing flows across lenders, and developing streamlined business processes. The role also involves cross-departmental collaboration with Business, Lender, Product, and Technology teams to troubleshoot API integrations, improve customer experience by working with support teams, and collect/analyze data for decision-making. Establishing and promoting internal best practices is also key. The candidate should understand different technology platforms, work with solution architects/engineering leads, write detailed product requirement documents, and manage roadmaps. The ability to influence multiple stakeholders and manage technical roadblocks is crucial.
Must have:
- Product Ops or analytical role experience
- Hands-on experience in banking and financial processes
- Deep understanding of Loan Management System (LMS) Platform(s)
- Knowledge of Fintech/ BFSI/ Lending domain
- Minimum 4-5 years in product ops / Lending Ops
- Solutions oriented
- Excellent communication skills
Good to have:
- Ability to understand technology platforms
- Ability to work with solution architects/engineering leads
- Ability to manage roadmaps and deliverables
- Ability to influence multiple stakeholders
Perks:
- Collaborative output driven program
- Improve average revenue per user
- 360 feedback from peer teams
- Earned respect from peers and manager
- Opportunity to be part of India's largest digital lending story
2 skills required
Job Details
Title: Product Ops – LMS, Assistant Manager (AM)
About Paytm Group: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma and is headquartered in Noida, Uttar Pradesh. Its investors include Softbank, Ant Financial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital.
About the team: We are an end-to-end tech enabled credit platform providing seamless credit access to customers. Our capabilities extend from fully digitized customer on-boarding, seamless in-app to real time offers and digital customer servicing. We partner with financial institutions and leverage the insights we gather through our ecosystem design and offer innovative and customized financial products to our consumers and merchants.
Personal loans: We offer 24x7x365 small ticket cash out loans, especially targeted towards ‘new to credit’ borrower, fulfilling their instant fund requirements and discretionary spendsMerchant Loans: We offer ‘Merchant loans’ which are unsecured business loans that leverage the transaction history of the merchant and our unique credit scoring system. We distribute such loans through our ‘Paytm for Business’ app
Paytm Postpaid is a unique ‘buy now pay later’ product that provides checkout financing to consumers. Our users can avail a transaction credit facility for a wide range of products and services at more than 1 cr shops and websites
About the role:Are you someone who loves to scale products and also gets curious about the technology stack being used? We are looking for self-motivated individuals to be part of our Lending Product Operations team to enable the maintenance of high-quality financial/lending products in a fast-paced, challenging, and creative environment.
Expectation:Working closely with Product managers/ Business stakeholders to analyze product flows, keep track and monitor disbursement funnels in customer journeys and build improvements in metrics.
Monitoring all LMS servicing flows across various lenders through control and exception reports for possible failures and rectifying the same quickly.
Cross-departmental collaboration: Foster collaboration between Business, Lender, Product and Technology teams to troubleshoot for issues in API integrations.
Customer experience: Work with CST and MHD support teams to improve the customer experience to quickly resolve any issuesCollect, organize, and analyze data to help Business and product management make decisions
Best practices: Establish internal best practices and promote them throughout the organization
Ability to understand different technology platforms, their features and be able to work with solution architects/engineering leads and write detailed product requirement documents, manage future roadmaps and deliverables
Ability to work with multiple stakeholders / senior management / cross-functional teams to influence them for quicker decisions, manage sudden technical roadblocks and be able to clear them
Superpowers that will help you succeed in this role:Professional experience in a product Ops or analytical role with hands on experience in banking and financial processesHaving deep understanding of working on LMS (Loan Management System) Platform(s)Knowledge of Fintech/ BFSI/ Lending domainMinimum 4-5 years in product ops / Lending OpsSolutions orientated within a high-energy and fast-paced work environmentPossess excellent oral, written, verbal and interpersonal communication skills
Why join us?· A collaborative output driven program that brings cohesiveness across businesses through technology· Improve the average revenue per use by increasing the cross-sell opportunities· A solid 360 feedback from your peer teams on your support of their goals· Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
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