Product Operations Program Manager

The Microsoft Business Operations Product & Launch group is a dynamic and fast evolving team with a mission to deliver Microsoft’s products and services to market with speed, quality, and compliance. The organization is responsible for working with internal stakeholders to ensure the successful launch of Microsoft products and services to Commercial and Consumer customers. Our focus is on scale through automation, process & quality assurance, and timely delivery to customers and marketplaces worldwide. We are looking for passionate, high-energy individuals to help achieve our mission of executing a world-class launch service. 

As a Product Operations Program Manager for Launch, you will be responsible for working with internal stakeholders (eg. Product, Marketing, Engineering, Finance, Tax, etc.) to understand, capture, and translate launch requirements into high quality configuration that ensures Microsoft’s broad catalog of products and services ship on time, to the right regions and channels, at the right prices. You will do this through process excellence, data analytics, quality assurance, and by leveraging automated solutions. This opportunity will allow you to develop deep business acumen across Consumer and Commercial business lines, execute across different launch process and systems landscapes, and play a critical operational role getting cutting edge Microsoft products and services to market. You will get to partner with a worldwide team of Product Operations pros in a flexible environment that supports hybrid work.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

With minimal direction:  

• Translates business requirements from all stakeholders into a data plan of record that meets launch goals and desired marketplace capabilities (eg. accurate product attribution, price, dates) 

• Develops knowledge of broad operational, functional areas, their requirements, and interdependencies to support translation of marketing strategy into the launch of high-quality product and service configuration. 

• Garners support and alignment with stakeholders for the deliverables and objectives of the launch and incorporates them into the product design, plan, execution 

• Brings stakeholders in at the right time for quality assurance validation, communicates progress, identifies gaps, and ensures risks are mitigated associated with the product configuration and launch. 

• Identifies and tracks launch issues and risks, manages change control, cross-group orchestration, and product configuration milestones to ensure a consistent, predictable, and measurable launch experience. 

• Finds efficiencies and makes continuous improvements across process and systems landscapes that drive for lower cost per launch and faster time to market. 

• Evaluates success metrics for launches post execution. Ensure the successful launch of products and services, troubleshooting any issues that arise and driving timely resolution.