Product Owner

General Summary:

The Product Owner is accountable for maximizing the value delivered by the Intelligent Process Automation (IPA) platform. This role owns the product backlog and ensures that features delivered align with the established product roadmap, enhance user experience, and meet business goals. This role will be reporting to the Manager, Product Management and collaborates closely with Product Managers, Designers, and Engineers to translate strategic direction into actionable development work.

Key Responsibilities

• Deliver features and enhancements that align with the roadmap and strategic goals defined by Product Managers.
• Serve as the liaison between Process Owners and IPA Engineering team to analyze, build and deploy Automated solutions.
• Conduct process walkthrough and data capture sessions with identified process owners to gain an understanding of each opportunity for process automation.
• Perform As-Is process analysis of targeted workflows across a diverse set of enterprise and proprietary applications.
• Review analysis with Technical Leads for feasibility and technical dependencies
• Provide recommendations for process improvements as part of automation, or as pre-requisite to automation.
• Translate features and requirements into clear, testable user stories with well-defined acceptance criteria.
• Lead backlog grooming sessions and make day-to-day decisions on trade-offs, scope, and acceptance criteria to ensure timely delivery at the story level.
• Work closely with Product Managers, Designers, and Engineers to deliver impactful features. Facilitate alignment across teams to ensure smooth execution.
• Identify and proactively resolve blockers that may impede development progress or delivery timelines.
• Prepare and execute Pre-Product/User Acceptance Testing (UAT)/ HyperCare activities prior to production adoption.
• Assist Product Managers with rollout strategies including training, documentation, change management, and feedback loops.
• Ensure backlog items reflect user needs and business objectives through continuous engagement with stakeholders and analysis of feedback.
• Maintain a prioritized backlog based on customer value, usability, and business impact.
• Partner with Product Managers to analyze product performance and user behavior, driving iterative improvements to the roadmap and backlog.
• Maintain shared documentation such as FAQs, templates, and self-service guides.
• Conduct enablement sessions and walkthroughs to reinforce best practices and promote adoption of automation solutions.

KEY COMPETENCIES

• Ability to work independently and think critically while executing primary responsibilities.
• Strong communication skills along with the ability to effectively collaborate with cross functional teams.
• Experience with Intelligent Automation platforms (e.g., UiPath, Automation Anywhere).
• Ability to make quick, informed decisions to maintain delivery momentum.
• High attention to detail and organizational skills.
• Customer-centric mindset with a focus on delivering value.

Required Education, Certifications, and Experience

• Bachelor’s or higher in Business, Computer Science, Engineering, or Information Technology.
• 4–6 years of experience in product ownership, business analysis, or operations, preferably in customer-facing technology or automation.
• Strong understanding of Agile delivery models and backlog management.

PREFERRED QUALIFICATIONS

• Experience in Healthcare Technology platforms in a cloud based and Software as a Service Environment.
• Exposure to AI/ML concepts, intelligent document processing, and OCR.

GHX: It's the way you do business in healthcare

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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