Professional Services Consultant - Email Security/ZenGuide

About Us:

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on us to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Company Overview

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud architecture
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role

We are looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of our solutions and maintaining technical relationships with our customers.

The role will require interaction at the senior levels, as well as with technical staff within the traditional IT organization. This individual will engage directly with customers to deploy, optimize, troubleshoot, and resolve issues with their solutions. The successful candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills. They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.

Daily Activities

• Engage with customers as a product expert to implement our solutions, typically via web conferencing tools.
• Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
• Light project management duties will be required.
• Manage a significant case load of varying customer and project types concurrently.
• Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation.
• Deliver product (including administrative and UI) knowledge transfer to customers and partners.
• Drive high levels of customer satisfaction.
• Be a strong voice for your customers into the Marketing, Product and Engineering teams to improve the product.
• Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projects.
• Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization.

Your skills

• 5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or customer success.
• Experience in large systems design and enterprise email environments (Exchange/M365, and G Suite).
• LINUX system administration experience.
• Understanding of Internet protocols and how they work, particularly HTTP(S), SMTP, and IMAP.
• Strong understanding of RFC 822 and Sendmail.
• Proficiency in Directory protocols (LDAP, Windows AD, and Azure AD).
• Working knowledge of authentication methodologies (SAML).
• Knowledge of networking topology, TCP/IP protocol, and components (firewalls, routers, etc.).
• Comfortable presenting and explaining technology to individuals with low technical expertise.
• Patience under pressure.
• Must be able to thrive in a fast-paced environment.
• Scripting (PERL, Python, Shell) experience a plus.
• Experience with ZenGuide or administering a security awareness training program a plus.

Why Proofpoint

As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the team. We believe in hiring the best and brightest individuals and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to our amazing culture!

#LI-Remote

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation
• Comprehensive benefits
• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to Apply

Interested? Submit your application here https://www.proofpoint.com/us/company/careers.

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 31.66 - 46.43 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 24.92 - 36.54 USD

All other cities and states excluding those listed above:

Base Pay Range: 23.98 - 35.17 USD

Best Places to Work Awards

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

About Us

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on us to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.

We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.

We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Build Meaningful Connections:

Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.

Do Your Best Work:

This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.

Build success on your terms:

Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.