Job Description
The Senior System Analyst is an operations support system (OSS) specialist, providing crucial support for smooth business operations. This role involves resolving operational problems, analyzing root causes, handling escalated issues, developing preventive measures, and monitoring system operations. The analyst also manages job calendars, recommends process improvements, and provides training for new starters, ensuring ownership of their roles.
Must Have:
- Resolve operational problems within defined schedules and service level agreements.
- Analyse root causes of operational malfunctions and provide resolutions.
- Handle escalated issues and follow-up on outstanding issues promptly.
- Develop preventive measures and document issue resolution procedures.
- Manage job calendars and flows to ensure timely completion.
- Recommend process improvements to improve operational efficiency and cost-effectiveness.
- Monitor system operations and troubleshoot problems.
- Manage application tool and monitor repair activities.
- Maintain daily logs of operational issues and maintenance activities.
- Contribute to business meetings and report on issue status.
- Develop support plan to prioritize and resolve multiple issues.
- Address customer issues promptly and accurately.
- Perform quality control on created and loaded IOTs.
- Create IOT load files for validation of Standard, Discount, and EU regulated IOTs.
- Implement IOTs and monitor end dates on Discounted IOTs.
- Handle mediation rejections for TAPOUT creation Customers.
- Manage TAP halted files, including Inspection Mode.
- Perform TAPOUT Rerating.
- Provide Dataclearing support for all DCH level 1 issues.
- Conduct UAT Testing and System Monitoring.
- Handle RAPIN, RAP CDR correction/Recycling, and AA14/OpData.
- Ensure DCH configurations are up to date, including Industry, Local/TAP currency, MCCMNC, IAC/CC/NDC, and Tax.
- Manage BID, including emergency BID announcement as per TD38.
- Handle CDR to modify or filter as per requirement.
- Set up agreements as per CLL (Voice/SMS, data, CAMEL).
- Handle OIR and load into the DCH on migration date.
- Manage agreements for NRTRDE partners of our customers.
- Handle Halted NRT files.
- Support new Customer implementation and NRTRDE Monitoring.
- Perform NRTRDE ACR check and Wholesale rerating set up.
- Manage new account creation, access rights, and password reset.
- Perform MVNO configuration and User application access review.
- Document processes.
- Possess good verbal and written communication skills in English.
- Have 3-5 years of experience with Engineering/telecommunication/IT profile.
- Demonstrate understanding of UNIX, FTP/SFTP.
- Exhibit problem-solving ability and handle multiple tasks simultaneously.
- Possess general understanding of Telecommunications and wireless industries and technologies.
- Ability to make sound decisions and strong written communication skills.
- Show excellent follow up skills and ability to formulate and clearly communicate ideas.
- Be an active, self-motivated and well-organized personality.
- Capable of understanding technical standards (TD.57) and IT related procedures, tariff plans and the RAP process.
- Ability to work with a trouble ticketing system.
- Perform duties under minimal supervision.
Perks:
- A supportive, dynamic, and collaborative work environment.
- Exceptional opportunities for professional and career advancement.
- Engagement with the leading provider of roaming services, catering to global Mobile Network Operators as clients.
- Private Health Insurance.
- Training & Development.
Description
Senior System Analyst is operations support system (OSS) specialist often work under Operations Manager and perform any duties that are needed for smooth business operations. Some of these tasks may involve delegating or communicating information to other parties.Senior system Analyst often acts as trainer for new starters and ensure that that take ownerships of role that they are currently in. Any operational problem that may arise must be informed to inline manager.
Key Responsibilities
- Resolve operational problems within the defined schedules and service level agreements.
- Analyse root causes of operational malfunctions and provide resolutions.
- Handle escalated issues and follow-up on outstanding issues promptly.
- Develop preventive measures and document issue resolution procedures.
- Manage job calendars and flows to ensure timely completion.
- Recommend process improvements to improve operational efficiency and cost-effectiveness.
- Monitor system operations and troubleshoot problems.
- Manage application tool and monitor repair activities.
- Maintain daily logs of operational issues and maintenance activities.
- Contribute to business meetings and report on issue status.
- Develop support plan to prioritize and resolve multiple issues.
- Address customer issues promptly and accurately.
- Quality control on created and loaded IOTs
- Creation of IOT load files for the validation of
- Standard IOT
- Discount IOT
- EU regulated IOTs
- Implementation of IOT
- Monitoring of end dates on Discounted IOTs.
- Mediation rejections handling for TAPOUT creation Customers.
- TAP halted files. (including Inspection Mode)
- TAPOUT Rerating
- Dataclearing support (All DCH level 1 issues)
- UAT Testing
- System Monitoring.
- RAPIN Handling
- RAP CDR correction/Recycling
- AA14/OpData Handling
- Ensure DCH configurations are up to date:
- Industry Configuration
- Local/TAP currency set up
- MCCMNC
- IAC and CC/NDC
- Tax configuration
- BID Management including emergency BID announcement as per TD38
- CDR handling to modify or filter as per requirement
- Agreement setup as per CLL (Voice/SMS, data, CAMEL)
- OIR handling and loading into the DCH on migration date
- Agreement management for NRTRDE partners of our customers
- Halted NRT files
- New Customer implementation
- NRTRDE Monitoring
- NRTRDE ACR check
- Wholesale rerating set up.
- New account creation/access rights/password reset.
- MVNO configuration.
- User application access review
- Process documentation.
Requirements
Competency Profile
- Good verbal and written communication skills in English
- 3-5 years of experience with Engineering/telecommunication/IT profile
- Having understanding of UNIX,FTP/SFTP.
- Demonstrate problem-solving ability.
- Ability to handle multiple tasks simultaneously.
- General understanding of Telecommunications and wireless industries and technologies.
- Ability to make sound decisions.
- Strong written communication skills
- Excellent follow up skills.
- Ability to formulate and clearly communicate ideas
- Active, self-motivated and well-organized personality
- Capability to understand technical standards (TD.57) and IT related procedures, tariff plans and the RAP process
- Ability to work with a trouble ticketing system
- Duties are performed under minimal supervision.
Benefits
- A supportive, dynamic, and collaborative work environment.
- Exceptional opportunities for professional and career advancement.
- Engagement with the leading provider of roaming services, catering to global Mobile Network Operators as clients. For more information, please visit www.nextgenclearing.com.
- Private Health Insurance
- Training & Development
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