Project Director

Hi, I'm Shahied Karriem your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Ensure enterprise project/program management is consistently planned, managed, and governed. Align initiatives with business objectives, collaborate across organizations, ensure efficient resource allocation, and promote continuous improvement. Drive project success, maintain standards, and enhance organizational project management maturity.

• Provides strategic direction, including internal and external governance, leadership, program level tracking and monitoring, prioritization, communication, and quality controls. 

• Ability to execute successful project delivery, improve project management practices and substantial team leadership experience with a focus on team development. Will run the CSG solution large programs and Complex programs with third parties and client retained estates with integration needs. 

• Expected to sponsor/create/lead initiatives benefiting the Delivery practice or CSG improvement, as well as mentorship and collaboration with less experienced PMs.  

• Responsible for managing complex programs and projects involving multiple stakeholders, vendors and delivery methods and leads the relationship and strategic management of vendors, client and CSG where SI is mandated as SI, and ensures a robust control and governance framework for delivery.  

• Initiates and approves the project documentation, delivery approach, and success criteria, and provides input to the SDR (solution delivery review) for internal program approval.  

• Creates and executes the program approach and planning to deliver against the objectives and targets of client and CSG and coordinates multiple related components and projects. 

• Responsible for project/program budget planning and adherence, provides metrics and reporting to ensure projects are on track, and implements continuous improvement initiatives to enhance project delivery efficiency. 

• Communicates effectively with the teams and stakeholders, and facilitates senior level discussions and meetings, both internal and external. 

KILLS & KNOWLEDGE

• Expert level understanding and anticipation of the client’s needs, an in-depth understanding of the domain CSG operates and the value of CSG solutions.
• Expert program management skills and a broad understanding of project methodologies, and broader understanding and perspective of specialized principles and the use of all systems and methods within large or multiple functions.
• Expert level of analytical problem-solving skills to identify and diagnose problems beyond current boundaries and require highly complex methods or theories.
• Highly developed team leadership skills with ability to lead large groups.
• Sophisticated communication skills to direct, influence and gain cooperation with teams and customers.
• Independent judgment in developing methods for obtaining results

EDUCATION & EXPERIENCE

• Degree in Information Technology, Computer Science, Engineering (Electrical, Software, Telecommunications) or Business (with major in Computing) or other plus equivalent experience
• Minimum 10 years IT/Telecommunications industry experience
• Minimum 5 years program management experience in managing large BSS implementation/software development projects.
• Experience in consulting environment with significant client contact.
• Certified in Project Management (e.g. PMP), Service Management (e.g. ITIL) and relevant industry standards (e.g. TMF).
• Fluency in Arabic advantageos

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

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