Job Description
Autodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier-2 support for the Autodesk Desktop Connector product line. This role involves triaging customer technical issues and developing automations to deliver self-help and self-heal solutions. Responsibilities include acting as a dedicated support expert and customer liaison with the engineering team, researching and documenting product defects, and enhancing customer trust by expediting issue resolution. The engineer will also lead initiatives to improve process efficiency, build and maintain service automation runbooks, and create alert and telemetry systems for faster issue detection and mitigation, ensuring high-quality deliverables.
Good To Have:
- Excellent skills in resolving customer problems with an “out of the box” and a “can do” approach
- Exhibit leadership skills and go beyond on the roles and responsibilities
- Take ownership and accountability of the tasks and show leadership skills to mentor coach the team
- Working experience with any of those CAD products: AutoCAD, Civil 3D, Revit, Fusion 360, or Inventor
- Experience with Azure, AWS, or similar cloud provider
Must Have:
- Act as dedicated support expert for Desktop Connector in Customer Technical Success
- Act as the customer liaison with engineering team
- Research, verify, and document product defects
- Boost customer trust by expediting resolution of escalated customer challenges
- Demonstrate excellence in software troubleshooting and diagnosing difficult to reproduce issues
- Lead initiatives to enhance process efficiency and customer satisfaction by developing automations
- Build and maintain a collection of service automation runbooks
- Build alert and telemetry systems to accelerate issue detection and mitigation
- Create documentation for the automations developed
- Ensure high quality deliverables
- Ability to work independently and/or guide other team members to meet deadlines
- 4-year bachelor’s degree in engineering, computer science, or a related degree
- Minimum 6 years of experience in the architecture or manufacturing domain
- Strong skills in Windows OS, networking, Cloud APIs, virtualization
- Experience writing script-based automations using PowerShell, Python, or similar scripting languages
- Experience in Agile Software Development practices and tools (such as Jira, Kanban)
Perks:
- Competitive compensation package
- Annual cash bonuses
- Commissions for sales roles
- Stock grants
- Comprehensive benefits package
Position Overview
Autodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier-2 support for the Autodesk Desktop Connector product line. Desktop Connector is an Autodesk solution that connects desktops to Autodesk cloud services for efficient and intelligent data management, both locally and in the cloud. This individual will work with the Product Insights & Diagnostics team to triage customer technical issues and develop automations to deliver self-help and self-heal automations.
Responsibilities
- Act as the dedicated support expert for Desktop Connector in Customer Technical Success
- Act as the customer liaison with engineering team
- Research, verify, and document product defects
- Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution
- Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues
- Excellent verbal and written communication skills
- Lead initiatives to enhance process efficiency, customer satisfaction by developing automations
- Build and maintain a collection of service automation runbooks that can be run from the cloud
- Build alert and telemetry systems to accelerate issue detection and mitigation
- Create documentation as appropriate for the automations developed
- Ensure high quality deliverables
- Ability to work independently and/or guide other team members to meet deadlines
- Self-motivated and proactive, possessing strong desire to learn
Minimum Qualifications
- 4-year bachelor’s degree from an accredited institution in engineering, computer science, or a related degree
- Minimum 6 years of experience in the architecture or manufacturing domain
- Strong skills in Windows OS, networking, Cloud APIs, virtualization
- Experience with Azure, AWS, or similar cloud provider is helpful
- Experience writing script-based automations using PowerShell, Python, or similar scripting languages
- Experience in Agile Software Development practices and tools (such as Jira, Kanban. Etc.)
Preferred Qualifications
- Excellent skills in resolving customer problems with an “out of the box” and a “can do” approach
- Exhibit leadership skills and go beyond on the roles and responsibilities
- Take ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required
- Working experience with any of those CAD products: AutoCAD, Civil 3D, Revit, Fusion 360, or Inventor.
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