Regional Learning & Development Associate

1 Month ago • 2 Years +

Education

Job Description

The Regional L&D Associate supports the L&D team in implementing learning programs across the region. This role involves managing training setup requests, creating events in the LMS, collaborating with course owners, and ensuring high-quality delivery of programs. The associate will also handle CPE credit confirmation and documentation, escalate out-of-scope requests, and develop an understanding of LoS training requirements. The position requires strong communication, proficiency in Microsoft Office, and a keen aptitude for digital upskilling, working independently on multiple projects with attention to detail.

Must Have:

Act as first point of contact for training setup requests
Review and input information to create events in LMS
Collaborate with L&D leads/course owners
Communicate status updates and manage timing
Communicate logistics requests with Implementation Coordinator
Maintain repository for training setup request status
Work closely with L&D reporting and compliance team
Confirm CPE criteria, calculate credits, maintain documentation
Escalate out-of-scope training setup requests
Develop basic understanding of LoS training requirements
Strong interpersonal and communication skills
Proficiency in Microsoft Office
Keen aptitude for digital upskilling
Ability to work independently and proactively
Ability to work on multiple projects simultaneously
Prioritization of time for deliverables
Develop and leverage network relationships
Provide attention to detail
Demonstrate sound judgment and problem-solving skills
Apply and adapt skills in fast-paced environment
Minimum 2 years' experience

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The regional L&D Associate works as a team member with other members of the L&D team to effectively and efficiently implement various learning programmes across the region or within a particular territory.

This individual must remain cognizant of how L&D programmes fit within the broader context of the firm, Line of Service (LoS), and L&D priorities and must also ensure that assigned project tasks/responsibilities are delivered with high impact, high quality, and differentiated client service. The incumbent must be able to work with a high degree of independence to accomplish assigned responsibilities and to ensure that assigned project tasks/responsibilities remain on track and/or are escalated as appropriate.

Act as first point of contact for training setup requests
Review and input information from training set up request to create events and sessions in the learning management system (LMS)
Collaborate with L&D leads/course owners to clarify submissions, target audiences in particular
Proactively communicate with course owners to provide status updates and manage timing expectations
Communicate logistics requests with Implementation Coordinator
Maintain repository for training setup request to document process status
Work closely with the L&D reporting and compliance team to initiate and manage the review process
For courses requiring continuing professional education (CPE) credits, confirm all necessary criteria are met, calculate CPE credits, collect and maintain associated documentation and communicate when criteria are unmet
Escalate training set up requests that may be outside the scope of L&D to the LoS L&D Leads for review and approval
Develop basic understanding of various LoS training requirements

Capabilities/Skills Required:

The ideal candidate possesses:

Strong interpersonal and communication skills, including the ability to communicate clearly and concisely with various staff levels.
Proficiency in the use of relevant computer applications, such as Microsoft Office.
Keen aptitude for digital upskilling.

The ideal candidate must also be able to

Work independently and proactively consult to resolve issues.
Work on multiple projects simultaneously.
Prioritization of time to complete projects /deliverables within established timeframes.
Develop and leverage the network of relationships with both territory and regional contacts – Human Capital, Business Services, and other L&D team members to accomplish goals.
Provide the attention to detail necessary to ensure quality output.
Demonstrate sound judgment and excellent problem-solving skills.
Apply and adapt skills to meet the needs of a fast-paced environment.

Minimum years experience required

Undergraduate Degree (e.g., BA, BS) or equivalent experience
Minimum of 2 years' experience
Other Details / Requirements (e.g. travel/other commitments):
Percentage of travel time: 0-5%
Other Details / Requirements (e.g. travel/other commitments):
Percentage of travel time: 0-5%

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Career Training, Communication, Content Curation, Content Strategy, Contract Management, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions, Facilitate Training Sessions, Financial Management, Group Facilitation, Inclusion, Instructional Design (ID) {+ 26 more}