Job Description
We are seeking a dynamic and collaborative Learning & Development Coordinator to join our global Learning & Development team. This role will coordinate training programs, support organization-wide learning initiatives, and help create a culture of continuous improvement and professional development across all levels of insightsoftware.
Learning Program Coordination & Administration
- Coordinate start-to-finish logistics for live, virtual training sessions in APAC; manage all activities including participant registration, facilitator procurement, pre and post session communications, attendance tracking and feedback reporting
- Produce live, virtual training sessions in APAC using Microsoft Teams; manage chat, Q&A, breakout rooms, polling, feedback and attendance reporting
- Support coordination for in-person, regional training sessions as needed; can include facilitator procurement, venue booking, materials preparation and technology setup
- Collaborate with team members and subject matter experts to create and update learning content and materials
- Maintain training records and provide insightful analytics and reports on training activities and outcomes
- Collaborate with L&D owners to provide administrative support to external learning partners and vendors
Content Development & Delivery
- Facilitate weekly New Hire Orientation sessions and monthly Week of Welcome onboarding programs while acting as point of contact for new hires in the APAC region
- Create and update assessments in Questionmark tool and add to courses in LMS (Workday Learning)
- Assist in curation and maintenance of training curriculum on LMS (Workday Learning)
- Stay updated on industry trends and best practices in learning and development
Learning Evaluation & Reporting
- Create feedback surveys associated with courses in LMS (Workday Learning) and analyze feedback monthly
- Conduct training needs assessments to identify skill gaps and development opportunities
- Evaluate the effectiveness of training programs through feedback, assessments, and stakeholder interactions
Learning Support
- Organize, update and monitor L&D Team processes documentation
- Compile and organize training data on L&D Reporting Dashboard
- Answer routine Learning & Development employee inquiries in JIRA ticketing system
- Other ad-hoc L&D duties as needed
Qualifications
- Bachelor's degree (Graduate) in Human Resources, Psychology, Business Administration, Education, or related field
- Postgraduate qualification (MBA/PGDM in HR, M.A. in Psychology, M.A. in Education, or equivalent) preferred
- 2+ years’ experience as an administrator/coordinator, preferably in HR, Learning and Development or related fields
- 1+ years' of Learning Management System administration experience; Workday Learning preferred
- Experience in a multinational, global organization preferred
- Strong proficiency with MS Office; especially PowerPoint and Excel
- Strong proficiency with scheduling and managing events using Microsoft Outlook and Teams
- Strong written and verbal communication skills
- Detail-oriented, self-starter who is able to work independently
- Ability to organize and prioritize work to handle multiple activities and requests in a fast-paced environment
- Proactive and willing to take full ownership of assigned responsibilities
- Strong problem solver with the ability to present issues clearly and provide solutions