Learning & Development Coordinator(LMS and WorkDay)

We are seeking a dynamic and collaborative Learning & Development Coordinator to join our global Learning & Development team. This role will coordinate training programs, support organization-wide learning initiatives, and help create a culture of continuous improvement and professional development across all levels of insightsoftware. Key responsibilities include coordinating logistics for virtual and in-person training, producing live sessions, creating and updating learning content, maintaining training records, facilitating new hire orientation, and evaluating program effectiveness.

Must Have

• Coordinate start-to-finish logistics for live, virtual training sessions in APAC.
• Produce live, virtual training sessions in APAC using Microsoft Teams.
• Collaborate with team members and subject matter experts to create and update learning content and materials.
• Maintain training records and provide insightful analytics and reports on training activities and outcomes.
• Facilitate weekly New Hire Orientation sessions and monthly Week of Welcome onboarding programs.
• Create and update assessments in Questionmark tool and add to courses in LMS (Workday Learning).
• Organize, update and monitor L&D Team processes documentation.
• Compile and organize training data on L&D Reporting Dashboard.
• Answer routine Learning & Development employee inquiries in JIRA ticketing system.
• Bachelor's degree in Human Resources, Psychology, Business Administration, Education, or related field.
• 2+ years’ experience as an administrator/coordinator, preferably in HR, Learning and Development or related fields.
• 1+ years' of Learning Management System administration experience.
• Strong proficiency with MS Office; especially PowerPoint and Excel.
• Strong proficiency with scheduling and managing events using Microsoft Outlook and Teams.
• Strong written and verbal communication skills.
• Detail-oriented, self-starter who is able to work independently.
• Ability to organize and prioritize work to handle multiple activities and requests in a fast-paced environment.
• Proactive and willing to take full ownership of assigned responsibilities.
• Strong problem solver with the ability to present issues clearly and provide solutions.

Good to Have

• Postgraduate qualification (MBA/PGDM in HR, M.A. in Psychology, M.A. in Education, or equivalent).
• Workday Learning experience.
• Experience in a multinational, global organization.

Job Description

We are seeking a dynamic and collaborative Learning & Development Coordinator to join our global Learning & Development team. This role will coordinate training programs, support organization-wide learning initiatives, and help create a culture of continuous improvement and professional development across all levels of insightsoftware.

Learning Program Coordination & Administration

• Coordinate start-to-finish logistics for live, virtual training sessions in APAC; manage all activities including participant registration, facilitator procurement, pre and post session communications, attendance tracking and feedback reporting
• Produce live, virtual training sessions in APAC using Microsoft Teams; manage chat, Q&A, breakout rooms, polling, feedback and attendance reporting
• Support coordination for in-person, regional training sessions as needed; can include facilitator procurement, venue booking, materials preparation and technology setup
• Collaborate with team members and subject matter experts to create and update learning content and materials
• Maintain training records and provide insightful analytics and reports on training activities and outcomes
• Collaborate with L&D owners to provide administrative support to external learning partners and vendors

Content Development & Delivery

• Facilitate weekly New Hire Orientation sessions and monthly Week of Welcome onboarding programs while acting as point of contact for new hires in the APAC region
• Create and update assessments in Questionmark tool and add to courses in LMS (Workday Learning)
• Assist in curation and maintenance of training curriculum on LMS (Workday Learning)
• Stay updated on industry trends and best practices in learning and development

Learning Evaluation & Reporting

• Create feedback surveys associated with courses in LMS (Workday Learning) and analyze feedback monthly
• Conduct training needs assessments to identify skill gaps and development opportunities
• Evaluate the effectiveness of training programs through feedback, assessments, and stakeholder interactions

Learning Support

• Organize, update and monitor L&D Team processes documentation
• Compile and organize training data on L&D Reporting Dashboard
• Answer routine Learning & Development employee inquiries in JIRA ticketing system
• Other ad-hoc L&D duties as needed

Qualifications

• Bachelor's degree (Graduate) in Human Resources, Psychology, Business Administration, Education, or related field
• Postgraduate qualification (MBA/PGDM in HR, M.A. in Psychology, M.A. in Education, or equivalent) preferred
• 2+ years’ experience as an administrator/coordinator, preferably in HR, Learning and Development or related fields
• 1+ years' of Learning Management System administration experience; Workday Learning preferred
• Experience in a multinational, global organization preferred
• Strong proficiency with MS Office; especially PowerPoint and Excel
• Strong proficiency with scheduling and managing events using Microsoft Outlook and Teams
• Strong written and verbal communication skills
• Detail-oriented, self-starter who is able to work independently
• Ability to organize and prioritize work to handle multiple activities and requests in a fast-paced environment
• Proactive and willing to take full ownership of assigned responsibilities
• Strong problem solver with the ability to present issues clearly and provide solutions