Regional Sales Manager

About Buckman

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman works proactively and collaboratively with its worldwide customers in pulp and paper, leather, and water treatment to deliver exceptional service and innovative specialty chemical solutions to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. Buckman is in the middle of a digital transformation of its businesses and focused on building the capabilities and tools in support of this.

Purpose

Drive profitable growth by acquiring new business, retaining existing accounts, and leading a high-performing sales team. Champion Buckman’s values and ensure customer satisfaction through strategic account management and technical service excellence.

Education :

• 8–12 years of progressive experience in industrial sales, preferably in pulp & paper or chemical applications

Mandate Experience :

• Proven track record of managing complex accounts and leading teams
• Strategic acumen to translate business goals into regional execution plans
• Strong stakeholder engagement across technical, commercial, and executive levels
• Change leadership and coaching capabilities to elevate team performance

Key Responsibilities

Business Development & Retention

• Achieve sales, profit, and safety goals across assigned territory
• Implement 8 Business Management Standards to sustain and grow accounts
• Execute service plans and communicate ROI of Buckman applications
• Conduct routine site monitoring, testing, and data interpretation
• Build trust-based relationships across customer levels

Account Management

• Develop and maintain customer contact lists, system diagrams, and organizational charts
• Create written plans (Service Plans, Evaluation Plans, Transition Workshops) with measurable outcomes
• Conduct annual Business Reviews and Customer Satisfaction Surveys (CSS)
• Use field statistical tools to manage evaluations, reduce attrition, and drive continuous improvement
• Maintain Program Manuals and distribute regular service reports

Team Leadership

• Manage and coach direct-report sales associates
• Ensure associates implement account management programs effectively
• Conduct performance reviews, goal setting, and development planning
• Foster a culture of accountability, feedback, and professional growth

Internal Collaboration & Compliance

• Lead customer-facing marketing and account activities
• Manage Buckman assets and comply with internal processes
• Fulfill reporting requirements and support team initiatives

Required skills

• Embody Buckman’s core values: Safety, Lifelong Learning, Teamwork, Customer Focus, Pursuit of Excellence
• Demonstrate transformational leadership, critical thinking, and decision quality
• Build high-performing teams and foster psychological safety
• Champion innovation and lead structured change management initiatives
• Communicate with clarity and coach others to grow

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