Retail Account Manager

1 Month ago • 8 Years + • Account Management • $130,000 PA - $150,000 PA

Job Summary

Job Description

The Retail Account Manager will manage existing contracts, identify upsell and cross-sell opportunities, and ensure customer satisfaction. Responsibilities include developing account plans, managing sales pipelines, communicating with stakeholders, and building customer relationships. They will also review industry trends, oversee commercial activities, and negotiate SaaS contracts. Candidates must have 8+ years of enterprise software sales experience and possess business acumen. They must also be capable of building strategic customer roadmaps.
Must have:
  • 8+ years’ sales experience with enterprise software sales
  • Proven business acumen in an Account Management role
  • Ability to build and execute customer roadmaps
  • Ability to influence and negotiate commercial agreements
  • Experience using CRM software and MS Office
  • Knowledge of Supply Chain industry
Perks:
  • Comprehensive Medical, Dental and Vision
  • 401K with Matching
  • Flexible Time Off
  • Corporate Fitness Program
  • Voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

Job Details

Overview

Blue Yonder is seeking an Account Manager to sell software solutions primarily into Retail accounts. The successful candidate will be responsible for managing the expansion of existing contracts and ensuring customer satisfaction, identifying upsell and cross-sell opportunities, and working closely with internal teams to provide a seamless customer experience.  Previous supply chain management solutions sales experience at the enterprise-level ($2B annual revenue and above) is highly preferred.

Location: US-Remote with ability to travel up to 50%

What You’ll Do:

  • Serve as the point person to identify, prioritize, pursue and close expansion opportunities within existing Blue Yonder customers
  • Develop effective and specific account plans to ensure revenue target delivery and balanced growth
  • Manage sales pipeline, prospect and assess sales, and move multiple transactions simultaneously through the sales pipeline
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders; coordinate internal resources (CSM, SE, etc.) to maximize value
  • Establish positive relationships based on knowledge of customer requirements and dedication to value (value of counsel and expertise, value of solutions, value of implementation expertise)
  • Actively understand each account’s strategic growth plans, technology strategy and the competitive landscape
  • Review public information (e.g., new executive appointments, earnings statements, press releases) for the customer and its competitors to remain updated on key industry trends and issues impacting the customer
  • Create & maintain actionable account plans to develop strategies, identify customer's priorities and hurdles, and identify new business opportunities
  • Oversee all commercial activities within accounts and across theaters, owning the end-to-end relationship and success
  • Use value justification, benchmarking and return-on-investment data to support decision process
  • Be proficient with a working knowledge and understanding across all Blue Yonder products and solutions
  • Negotiate terms on SaaS contracts


What We’re Looking For: 

  • 8+ years’ sales experience with enterprise software sales for a high-growth company
  • Proven business acumen and revenue forecasting in an Account Management role
  • Proven ability to build and execute strategic customer roadmap
  • Demonstrated ability to successfully influence and negotiate commercial agreements
  • Experience using CRM software and MS Office
  • Knowledge of Supply Chain industry
  • Virtual-based opportunity: Ability to travel 50% or more within the U.S
  • Bachelor’s degree; equivalent experience also considered

#LI-REMOTE

-------------------------------------------

The base salary range for this position is $130,000 to $150,000

The salary range information provided, reflects the anticipated base salary range for this position based on current national data.  Minimums and maximums may vary based on location.  Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors.  In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: 

  • Comprehensive Medical, Dental and Vision 

  • 401K with Matching 

  • Flexible Time Off 

  • Corporate Fitness Program 

  • A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values


If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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About The Company

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential.™

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