Sales & Channel Operations Administrator
Job Description
- Proficiency in Salesforce CRM
- Maintain CRM records (SFDC/Clari) for data accuracy.
- Prepare standard reports and dashboards for leadership.
- Assist with quarter-end processes and backlog tracking.
- Generate quotes, configurations, and discount approval requests.
- Support deal registration and partner coordination.
- Help run sales campaigns and update CRM progress.
- Track and follow up on partner/customer requests.
- Collect and organize POS, backlog, and inventory reports.
- Log and track E2Open exceptions and breakage reports.
- Support channel incentive/rebate program documentation.
- Consolidate channel data for weekly/monthly reporting.
- Bachelor’s degree or diploma in Business, Administration, or related field.
- 2+ years in sales support, admin, or operations roles.
- Proficiency in Excel, PowerPoint, and CRM tools.
- Strong organizational and follow-up skills.
- Ability to multitask and work across teams.
- Handle time-sensitive requests effectively.
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.
Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.
Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team
Overview
This role provides administrative and operational support across sales operations, sales support, and channel operations. The position ensures that data, tools, and processes run smoothly so that sales teams, partners, and distributors can focus on closing business.
Key Responsibilities
Sales Operations Support
- Maintain CRM records (SFDC/Clari), ensuring data accuracy for pipeline and forecasting.
- Prepare standard reports and dashboards for leadership.
- Assist with quarter-end processes, backlog tracking, and exception handling.
Sales Support & Strategic Sales Rep Tasks
- Generate quotes, configurations, and discount approval requests.
- Support deal registration and coordinate with partners on submissions.
- Help run sales campaigns/promotions and update progress in CRM.
- Track and follow up on partner/customer requests to ensure timely responses.
Channel Operations Admin
- Collect and organize POS, backlog, and inventory reports from distributors.
- Log and track E2Open exceptions and breakage reports.
- Support channel incentive/rebate program documentation.
- Consolidate channel data for weekly/monthly reporting.
Qualifications
- Bachelor’s degree or diploma in Business, Administration, or related field.
- 2+ years in sales support, admin, or operations roles.
- Proficiency in Excel, PowerPoint, and CRM tools (Salesforce preferred).
- Strong organizational and follow-up skills.
- Ability to multitask, work across teams, and handle time-sensitive requests.
Success Profile
- Keeps systems and reports up-to-date and reliable.
- Reduces administrative load for sales and channel teams.
- Ensures partner and distributor data flows are accurate and on time.
- Contributes to smooth sales cycles and faster deal closure.
