Solutions Engineer

The Solutions Engineer supports customers who purchase premium services, providing technical guidance, solution validation, deployment services, and operational support for advanced wired and wireless networks in high-density venues and enterprise environments. This role combines network design, deployment, wireless optimization, troubleshooting, customer enablement, and cross-functional collaboration to ensure customer success and accelerate digital transformation efforts.

Must Have

• Provide technical support for high-density Wi-Fi, switching, routing, and analytics.
• Design, install, configure, and troubleshoot Ethernet switching, fabric, and WLAN solutions.
• Conduct RF site surveys, spectrum analysis, and Wi-Fi optimization.
• Perform hands-on lab work for solution testing, issue reproduction, and hardware/software validation.
• Use diagnostic tools such as Wireshark, NetAlly, automation scripts, and RF utilities.
• Install and configure venue analytics solutions for major-league customers.
• Support customers in ExtremeCloud IQ, WLAN management, analytics, and security integrations.
• Diagnose network issues across Layers 1–7.
• Develop technical documentation including MOPs, guides, and troubleshooting materials.
• Deliver training to customers, partners, and internal teams.
• 5+ years in technical support, professional services, or network engineering.
• Experience with WLAN, switching, routing, and large-scale deployments.
• Strong customer-first mindset and excellent interpersonal and communication skills.

Good to Have

• Bachelor’s degree in Engineering, Computer Science, or related field.
• CWNP certifications (CWNA, CWAP, CWDP, CWSP, CWISA, CWNE).
• CCNA or higher (CCNP/CCIE) certification.
• Extreme Networks certifications (to be obtained within 1 year).
• High-density venue experience.

Perks & Benefits

• Inclusion as a core value and in our DNA.
• Commitment to fostering an inclusive workplace.
• Embracing differences and creating an atmosphere where all employees thrive.
• No discrimination/harassment based on protected categories.

The Solutions Engineer supports customers who purchase premium services, providing technical guidance, solution validation, deployment services, and operational support for advanced wired and wireless networks in high-density venues and enterprise environments. This role combines network design, deployment, wireless optimization, troubleshooting, customer enablement, and cross-functional collaboration.

Focus Areas

• Customer success and support delivery
• Wireless, switching, routing, access control, analytics
• Extreme Validated Configuration (EVC)
• IP network configuration and troubleshooting
• ExtremeCloud IQ management and WLAN
• High-density Wi-Fi best practices

Responsibilities

Venue & Stadium Support

• Provide technical support for high-density Wi-Fi, switching, routing, and analytics.
• Serve as escalation point for customer engineering teams; coordinate with GTAC as needed.
• Provide event support, including occasional after-hours or weekend work.

Network Design, Deployment & Validation

• Design, install, configure, and troubleshoot Ethernet switching, fabric, and WLAN solutions.
• Deliver on-site and remote deployments and configuration validation.
• Conduct RF site surveys, spectrum analysis, and Wi-Fi optimization.
• Test and verify EVC solutions and overall deployment readiness.

Lab Work & Solution Engineering

• Perform hands-on lab work: solution testing, issue reproduction, hardware/software validation, and equipment staging.
• Use diagnostic tools such as Wireshark, NetAlly, automation scripts, and RF utilities.
• Act as a technical liaison with sales, engineering, and product teams.

Analytics, Monitoring & Management

• Install and configure venue analytics solutions for major-league customers.
• Support customers in ExtremeCloud IQ, WLAN management, analytics, and security integrations.
• Diagnose network issues across Layers 1–7.

Documentation, Training & Customer Enablement

• Develop technical documentation including MOPs, guides, and troubleshooting materials.
• Deliver training to customers, partners, and internal teams.
• Support partner and customer engineering enablement.
• Manage complex customer situations with professionalism.

Customer Success & Communication

• Build strong customer relationships and support long-term success.
• Communicate clearly with internal and external stakeholders.
• Manage multiple priorities and customer expectations.

Core Technical Skills

Networking & Protocols

• VLANs, switching, routing, link aggregation, ACLs, port mirroring, SNMP
• Static routing, OSPF, VRRP
• RADIUS, TACACS+, RADSEC, PKI
• Syslog, SSH, TFTP, DHCP, PoE, LLDP
• MSTP, RSTP, STP

Wireless & RF

• High-density Wi-Fi design and optimization
• RF spectrum analysis
• Active, passive, and predictive site surveys

Systems & Tools

• Linux/Unix familiarity
• Wireshark
• NetAlly tools
• Python scripting

Education & Certifications (Preferred)

• Bachelor’s degree in Engineering, CS, or related field
• CWNP certifications (CWNA, CWAP, CWDP, CWSP, CWISA, CWNE)
• CCNA or higher (CCNP/CCIE)
• Extreme Networks certifications (to be obtained within 1 year)

Experience Requirements

• 5+ years in technical support, professional services, or network engineering
• Experience troubleshooting across Layers 1–7
• Experience with WLAN, switching, routing, and large-scale deployments
• High-density venue experience strongly preferred

Personal Skills

• Strong customer-first mindset
• Excellent interpersonal and communication skills
• Ability to navigate sensitive customer situations professionally
• Ability to work independently and across cultures
• Proficient in technical and business English

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.