Regional Service Sales Manager DACH

The Regional Service Sales Manager DACH is a key business role for Extreme Networks, reporting to the EMEA VP of Services Sales. This role acts as the general manager for all service sales and subscription renewals in the assigned DACH region. Responsibilities include owning the total Service number, forecasting new and renewal support, PS, Premier, and subscriptions, driving strategic customer ARR initiatives, and organizing service sales coverage. The manager supports Sales, Distribution, Resellers, and Customers, attends events, QBRs, and ensures SFDC accuracy, identifying upselling opportunities. The role executes Extreme's service sales strategies in alignment with stakeholders, responding to critical customer and channel partner issues to provide profitable solutions.

Must Have

• Team with region/territory Inside Service Account Manager
• Attain monthly/quarterly/annual quota on assigned region/territory
• Weekly forecasting/commit – Service
• Organize and/or attend weekly forecast calls with Regional Director
• Organize, enable and structure the Team for maximum success
• Team with Partners to cross-sell and up-sell services into existing customer base
• Create pro-active and re-active quotes for customers and partners
• Manage service contracts/renewals for customers in assigned region/territory
• Manage service sales campaigns and promotions for assigned region/territory
• Manage and interface with outsource company for service renewals
• Chase service renewal and new opportunities
• Regular pipeline and opportunity reporting
• Spot product upsell opportunities and work with the product account team
• Work with internal teams to guard data integrity and manage service orders
• Create and provide targeted presentations for internal and external audience
• Attend and provide input for quarterly business reviews with the region/territory management
• Develop and execute service sales strategies for the assigned region/territory to increase service revenue
• Strong telephone communications skills comfortable calling on clients at the CXO level and beyond
• Strong work ethic and enthusiasm demonstrating initiative and professionalism
• Service Sales experience
• Experience with SalesForce.com is required
• Strong Microsoft Excel skills required
• Strong verbal and written skills in German and English
• Team player

Good to Have

• Desire to pursue a career in Service Sales utilizing Consultative Sales techniques
• Ability to work well in a fast paced, team environment
• BS/BA preferred
• Interest and knowledge of software/hardware technologies preferred
• Experience with Computer Networking technologies a bonus
• Possess energetic and enthusiastic demeanor

The Regional Service Sales Manager DACH is a key business role for Extreme Networks and reports into the EMEA VP of Services Sales. The Regional Service Sales Manager DACH Is the general manager of the assigned region related to all service sales and subscription renewals activities.

The role is the main contact for the Regional Director, owns the total Service number incl. forecasting for new- and renewal support, PS, Premier, subscriptions and drives strategic customer ARR initiatives, which can include onsite meetings where appropriate, organizes the service sales coverage model for the region, supports Sales, Distribution, Resellers and Customers, attends events, QBRs and is aware of all services sales problem solving activities. Ensures accuracy of SFDC in conjunction with the other functions, identifying upselling opportunities such as MY, increased SLA, EP1 upgrades, uncovered products etc.

The role helps to execute the Extreme services sales strategies and key service sales initiatives and execution for EMEA. All in close alignment with the relevant business stakeholders.

The successful candidate will understand the Extreme Service Sales strategies and is able to articulate these internally and externally to the main stakeholders and executes upon the companies priorities related to ARR.

Critical to this role is the ability and flexibility to respond to critical customer and channel partner issues and queries in a timely manner to identify and provide solutions within a profitable business unit and working very closely with the main stakeholders to the of the customers and Extreme.

We are seeking bright, articulate, and self-motivated candidates who have a desire to grow their sales career. Selected candidates will have a strong work ethic and enthusiasm demonstrating initiative and professionalism.

Position Responsibilities:

• Team with region/territory Inside Service Account Manager
• Attain monthly/quarterly/annual quota on assigned region/territory
• Weekly forecasting/commit – Service
• Organize and/or attend weekly forecast calls with Regional Director
• Oranganize, enable and structure the Team for maximum success
• Team with Partners to cross-sell and up-sell services into existing customer base - create incremental pipeline and revenue
• Create pro-active and re-active quotes for customers and partners as well as facilitate any special pricing requests
• Manage service contracts/renewals for customers in assigned region/territory
• Manage service sales campaigns and promotions for assigned region/territory
• Manage and interface with outsource company for service renewals
• Chase service renewal and new opportunities
• Regular pipeline and opportunity reporting both internally and externally
• Spot product upsell opportunities and work with the product account team
• Work with internal teams to guard data integrity and manage service orders
• Create and provide targeted presentations for internal and external audience (i.e. customer meetings)
• Attend and provide input for quarterly business reviews with the region/territory management
• Develop and execute service sales strategies for the assigned region/territory to increase service revenue

Requirements

• Strong telephone communications skills comfortable calling on clients at the CXO level and beyond
• Should have a desire to pursue a career in Service Sales utilizing Consultative Sales techniques
• Ability to work well in a fast paced, team environment
• BS/BA preferred
• Service Sales experience
• Interest and knowledge of software/hardware technologies preferred
• Experience with Computer Networking technologies a bonus
• Possess energetic and enthusiastic demeanor
• Experience with SalesForce.com is required
• Strong Microsoft Excel skills required
• Strong verbal and written skills in German and English. Other languages are a bonus
• Team player

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.