Service Sales Manager

As a Service Sales Manager, you will be a key member of the Sales Team, responsible for managing the life-cycle of assigned plants/assets. Your role involves acquiring all Flow business, managing customer relationships, communication, scoping, and planning to ensure customer satisfaction while identifying emergent work. You will be the primary customer contact, owning plant life cycle data, maintaining constant communication to understand operational issues, and proactively positioning GE Vernova as the preferred service provider.

Must Have

• Be the primary point of contact for assigned customers and manage customer relationships.
• Own plant life cycle data, from outage identification to closure, ensuring data collection.
• Maintain constant contact with customers to understand operational issues and intentions.
• Proactively address customer needs and position GE Vernova as the Service Provider of Choice.
• Work with Commercial Operations to respond to inquiries and lead commercial discussions.
• Assist in 'Mining GE Vernova Installed Base' and penetrating other OEM installed bases.
• Collaborate with OTR team and other functions for outage planning, ensuring 'Ready-to-serve' status.
• Maintain close connection with field services during outages to uncover additional needs.
• Create a one-team spirit with internal partners to meet customer expectations.
• Bachelor’s Degree in Business or Engineering.
• 10-15 years of experience in technical/commercial/project roles within the power plant or energy industry.

Good to Have

• Develops strong customer relationships and serves as the interface between customer and GE Vernova.
• Strong Service Mindset, enjoys challenges of services business.
• Willing to travel (Spending 80% of the time with external customers).
• Passionate about learning new skills.
• Demonstrate interpersonal and responsive skills, ability to interface effectively with external & internal stakeholders.

Job Description Summary

As a member of Sales Team, you will be the life-cycle manager of the assigned plants/Assets. You will be responsible for acquisition of all Flow business (including Growth campaigns led by Services Commercial team), including managing customer relationship and communication, scoping, planning to achieve customer satisfaction and identifying emergent work.

Job Description

Your Role/Responsibilities

• You will be primary point of contact of assigned customers and be responsible for the customer relationship.
• Own the plant life cycle data, from outage identification to outage closure. Make sure that all relevant configuration data and historical data from reports associated with plants/Assets is duly collected and made part of specific globally shared databases.
• Maintain constant contact with customers, obtain first-hand input on plant operational issues, and customer’s intentions in terms of repairs, upgrades, equipment/parts replacement, expert services and maintenance in general.
• Be proactive about customer needs, act quickly to prevent competitors from entering GE Vernova installed base and favorably position GE Vernova as Service Provider of Choice, on other OEM fleet.
• Work with Commercial Operations to respond to customer inquiry and lead commercial discussions with customer.
• Assist the Flow Growth Champion (from Service Commercial team) in “Mining GE Vernova Installed Base” with new products, and penetrating other OEM installed base in the assigned territory.
• Involve himself closely with the OTR (Project Management/Field Services/Engg./Other Support Functions) team and with other GE Vernova functions, during planning of any outages internally. Make sure the outage execution team is “Ready-to-serve”, i.e. has anticipated most potential emergent works and prepared for these. Make sure each contract has a thorough time schedule at inception. Review progress continuously to prevent delays.
• Maintain close connection with field services teams during outages to uncover customer additional needs and grow orders portfolio, in partnership with the commercial team.
• Create a one-team spirit with internal partners such as Parts Solutions, Project Managers, Field Service Managers (FSMs), on-site and off-site repair team as required, and other functional organizations to make sure customer expectations are met.

Qualifications/Requirements

• Bachelor’s Degree from an accredited college or university, preferably in a Business or Engineering discipline
• 10-15 years of experience in technical/commercial/project in power plant or energy industry.

Desired Qualifications

• Develops strong customer relationships and serves as the interface between customer and GE Vernova.
• Strong Service Mindset, like challenges of services business, Willing to travel (Spending 80% of the time with external customers)
• Passionate about learning new skills
• Demonstrate interpersonal and responsive skills, ability to interface effectively with external & internal stake holders
• Preferred base location: Ramagundam / Vijayawada / Hyderabad

GE Vernova’s Steam Power business provides a broad portfolio of technologies and services that help industrial and non-renewable energy power plants deliver reliable power as they transition to a lower carbon future. We aspire to be an inclusive employer, focused on creating a work environment where diversity is encouraged. Join us to see what we can achieve together!

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position