Job Description
- Handle incoming account-specific queries.
- Provide in-depth product setup information.
- Manage product images.
- Manage catalogues.
- Supply test certificates as available/required.
- Develop and maintain strong working relationships with customers, retail partners, peers and other departments.
- Participate in product/brand knowledge training.
- Ensure the highest level of customer service.
- Assist with enquiries regarding client products and timelines.
- Attend account sales meetings (internal/external) and conference calls.
- Excellent written and verbal communication skills.
- Passionate about the customer experience.
- Working knowledge of Microsoft Office 365 packages.
- Excellent organisational skills and ability to prioritize.
- Demonstrates a 'team player' ethic.
- Fantastic attention to detail.
- Ability to work with confidential information and remain discreet at all times.
- Good relationship builder with internal and external stakeholders.
- Driven, pro-active and works at pace.
- Competitive compensation package
- Full benefits
- 401(K) plan with matching contributions
- Creative work environment
- Opportunity to work with people who love pop culture
Role Purpose
The Sales Coordinator, Distributors handles all customers in partnership with designated members of the sales team in fielding incoming account-specific queries. This role holder will be expected to support communications between the sales team and customers.
What You’ll Do:
- In-depth product setup information: providing all customers with the detail they need on products and categories.
- Product image management: ensuring key customers are receiving images promptly and correctly.
- Catalogue management.
- Supplying test certificates as available / required.
- Developing and maintaining strong working relationships with customers, retail partners, peers and other departments.
- Participation in product / brand knowledge training to learn about new and existing product lines.
- Ensuring the highest level of customer service resulting in increased productivity and achieving quarterly incentive goals.
- Assisting with enquiries regarding client products and timelines.
- Attending account sales meetings both internally / externally and conference calls where applicable.
What You’ll Bring:
- Excellent written and verbal communication skills.
- Passionate about the customer experience.
- Working knowledge of Microsoft Office 365 packages.
- Excellent organisational skills and ability to prioritize.
- Demonstrates a ‘team player’ ethic.
- Fantastic attention to detail.
- Ability to work with confidential information and remain discreet at all times.
- Good relationship builder with internal and external stakeholders.
- Driven, pro-active and works at pace.
Funko is an equal-opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin, or disability status.
The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
