Sales Engineer

ABOUT TREND MICRO  

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com 

POSITION OVERVIEW 

The Sales Engineer (SE) in Korea, will be the technical bridge between our Sales Representatives and their pre-sales customers. As a Trend Micro product expert will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with Sales team in developing customer relationships, providing leadership in security architecture and help influence customer’s technical strategy with strong problem-solving skills. A Sales Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance and technology gaps and implementation.

PRIMIRY RESPONSIBILITY 

• Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey 

• A strong pillar to build and train sales organisation. You shall be an extremely good storyteller and help sales team to sell better and effectively 

• Understand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc.  

• Leveraging channel partners by upscaling and training for customer engagement is integral part of the role 

• Conduct routine update on the new product/ technology to the internal sales staff 

• Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how 

• Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills and public speaking  

• Encourage and empower the partners and channel to propose, position and convince the customers with our products and solution 

• Present to all levels of an organisation complex technical issues and solutions in a meaningful, engaging, and digestible manner 

• Apply strong problem-solving skills to design solutions that solves the customer problems 

• Developing close relationships to help influence the technical strategy of the customer 

• Deliver training to customer and prospects about Trend Micro solutions  

• Working with company technical support personnel to ensure ongoing quality of support and customer health 

• Contribute to departmental best practices, strategies, methodologies and documentation for increased efficiencies  

• Continuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interest 

• Most of the sales engineers actively participate in webinar, workshop and other industry event as a speaker or panelist. Very good public speaking skill will be added advantage to the role 

EXPERIENCE 

• Bachelor’s degree in computer science, Information Security, or a related field.

• 8+ years of experience in network security, cybersecurity solutions, or a related technical field.

• Strong knowledge of Advanced Threat Protection (ATP) and Intrusion Prevention System (IPS) solutions.

• Hands-on experience with network security appliances, firewalls, and threat detection technologies.

• Proficiency in TCP/IP, network protocols, and security best practices.

• Experience with Linux-based security appliances and troubleshooting.

• Strong communication and presentation skills for engaging with customers and internal teams.

• Ability to create technical documentation, proof-of-concept (PoC) setups, and security assessments.

• Industry certifications such as CISSP, AWS Solution Architect, or equivalent are preferred.

• Knowledge of malware analysis, threat intelligence, and security incident handling is a plus.

• Fluent English (both written and verbal); additional language skills are a plus.