Sales Executive

20 Hours ago • 1 Years + • Sales

Job Summary

Job Description

The Sales Executive role involves maintaining comprehensive knowledge of hotel features, services, and operational details, including function spaces, entertainment, menus, and safety guidelines. Key responsibilities include handling phone inquiries, coordinating group arrangements, liaising with clients for program planning, and communicating group needs to relevant departments. The role also entails preparing post-conference reports, managing group bookings and updates in the system, maintaining records, and overseeing gift inventory for clients. Additionally, the executive will arrange site inspections, foster positive client relations, address complaints efficiently, and actively promote hotel facilities and services to maximize revenue. Other duties include adhering to safety procedures, attending briefings, and maintaining a professional appearance.
Must have:
  • Knowledge of hotel features and services
  • Handle phone inquiries professionally
  • Coordinate group arrangements
  • Liaise with group contacts for planning
  • Communicate group needs to departments
  • Follow up with post-conference reports
  • Input and update group bookings
  • Maintain records and filing system
  • Arrange site inspections for clients
  • Promote positive client relations
  • Handle client complaints tactfully
  • Up-sell hotel facilities and services
  • Diploma in Tourism/Hospitality/Events
  • Minimum 1 year experience
  • Proficient in English (reading, writing, oral)
  • Proficient in MS Excel, Word, PowerPoint

Job Details

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Primary Responsibilities

  • Maintain complete knowledge of the following (to include but not limited to):
    • All hotel features / services, hours of operation
    • Hotel function space, entertainment options, menus and floral decoration options
    • Hotel safety guidelines and evacuation plan
    • Scheduled daily group activities
  • Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
  • Coordinate all group arrangements
  • Work with group contacts to facilitate program planning and requirements
  • Communicate group needs and specifications to all relevant departments
  • Follow up with Post-Conference reports and review group billings
  • Input all group bookings and update booking activities in the system on a weekly basis
  • Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
  • Maintain gifts inventory and coordinate the sending of gifts to clients
  • Arrange site inspections for potential clients
  • Promote positive relations with clients and attend to all requests expediently and courteously
  • Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
  • Up-sell and promote hotel’s facilities and services  at every available opportunity in order to maximize sales revenue

Other Responsibilities

  • Be fully conversant with hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Maintain a high standard of personal appearance and hygiene at all times
  • Be aware of the hotel fire & life safety/emergency procedures
  • Perform other reasonable duties assigned by the assigned by the Management

Qualifications

  • Diploma in Tourism / Hospitality Management / Events Management
  • Minimum 1 year of experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Proficient in MS Excel, Word, & PowerPoint

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About The Company

Founded in 1926 by Marcel Bleustein-Blanchet, today Publicis Groupe is the second largest communications group in the world and a leader in marketing, communication, and digital business transformation, led by Arthur Sadoun, the third CEO in its history.


Publicis Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Publicis Groupe is a privileged partner in its clients’ transformation to enhance personalisation at scale. The Groupe relies on ten expertise concentrated within four main activities: Communication, Media, Data and Technology. Through a unified and fluid organisation, its clients have a facilitated access to all its expertise in every market. Present in over 100 countries, Publicis Groupe employs around 98,000 professionals.


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Website: www.publicisgroupe.com

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