Description -
About the organization
The HP Industrial Division is a growing business unit that provides world-class digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing. As solid market Leaders, we have been able to consolidate as technology innovators, market disrupters and profit generators for our customers.
Industrial Print Sales Operations is the backbone of the business activity, driving processes and tools to keep the sales motion meanwhile increasing our customer satisfaction and brand loyalty. This area works collaboratively with the Sales Organization, Business Management, Services, and many other key stakeholders, driving operational excellence and manage business continuity risks.
Job Description
As a Sales Operations Customer Advocate, you will manage the end-to-end customer claims process, from data collection and case analysis to settlement drafting and deployment, following management and contractual guidelines. This role requires cross-functional coordination, integrating inputs from various internal teams to align on claim resolutions.
Drives operational excellence, system efficiencies and effective communication across the different teams to create synergies, collaboration, and alignment. A team player with strong commitment to accomplish tasks and goals, deep understanding of change management and capable to work agile to deliver fast results; this includes the understanding and analysis of account financials required to manage top level escalations by interacting with HP leadership team and management at customer/partner side. This role exercises independent judgement within generally defined policies and practices to identify a solution, assist in driving our operational strategy
Responsibilities
Education and Experience Required
Knowledge and Skills
Job -
Sales OperationsSchedule -
Full timeShift -
No shift premium (Mexico)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Our vision is to create a world where innovation drives extraordinary contributions to humanity. This vision guides everything we do, how we do it, and why we do it.
Our technology – a product and service portfolio of personal systems, printers, and 3D printing solutions – was created to inspire our vision and we are doing everything in our power across climate action, human rights, and digital equity to make it so.
We believe thoughtful ideas can come from anyone, anywhere, at any time. And all it takes is one to change the world.