Linear is seeking a Scaled Customer Success Manager to ensure customer success as they grow with Linear's software development platform. This remote, full-time role focuses on a digital-first approach, supporting a large customer portfolio through programmatic engagement, onboarding, and proactive outreach. The manager will use product usage data and lifecycle signals to identify adoption gaps, risks, and growth opportunities, partnering with Product, Support, and Sales to refine customer support processes.

Must Have

• Own the success of a large portfolio of Linear customers using a digital-first approach
• Help customers get to value quickly through onboarding, materials, and proactive outreach
• Use product usage data, lifecycle signals, and basic analysis to identify adoption gaps, risk, and growth opportunities
• Run repeatable success programs across activation, adoption, and renewal readiness
• Pull and interpret data from internal tools (CS platform, CRM, product analytics)
• Engage 1:1 with customers when needed and escalate thoughtfully to high-touch support
• Partner closely with Product, Support, and Sales to share customer feedback
• Continuously refine how we support customers by improving processes, tooling, and automation
• 2–3+ years in a customer-facing role (Customer Success, Support, Solutions, Ops, or similar)
• Experience working in SaaS
• Comfortable working with data and technical tools to understand customer behavior
• Strong written communication skills
• Highly motivated, organized, and excited to grow

Good to Have

• Basic SQL skills or experience querying data (or a strong desire to learn)
• Familiarity with APIs, integrations, or automation tools is a plus
• Curious about how great products scale and how customers adopt them
• Startup or product-led environments preferred

Perks & Benefits

• Interesting and challenging work
• An experienced team to learn from
• Work life balance
• Competitive salary and equity
• Employee-friendly equity terms (early exercise, extended exercise)
• Macbook Pro, 5K display and accessories
• Stipend to set up your home office
• Paid lunch and coffee during work days
• Work remotely, no commuting to the office
• Paid co-working space/desk at an office
• Health, dental and vision insurance
• Regular team events and offsites
• 5 weeks paid vacation
• 4 months paid parental leave

Scaled Customer Success Manager

At Linear, we are on a mission to create a new standard for modern software development. We are building the tools that empower the next generation of high-impact companies to do their best work. Linear is designed based on the practices and processes that distinguish world-class product teams from the rest: relentless focus, fast execution, and a commitment to the quality of craft. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products.

Set up as a fully remote company from the start, our team is currently distributed across a variety of countries across the US, Latin America and Europe (we hire within US/EU timezones). We are a diverse team of individuals, all makers at heart. We love picking up new challenges and care deeply about the quality of our work.

We’re looking for a Scaled Customer Success Manager to help customers succeed with Linear as they grow. This role is designed for scale and is a great fit for someone early in their Customer Success career who’s highly motivated, curious, and eager to learn how best-in-class CS works in a product-led company.

This is not a traditional, meeting-heavy account role. You’ll support a large portfolio of customers through programmatic, product-driven, and mostly asynchronous engagement, stepping in directly only when it meaningfully improves outcomes.

Please note: We are an equal opportunity employer and remote-only company. At this time, we can only support hiring within North America.

What you'll do

• Own the success of a large portfolio of Linear customers using a digital -first approach
• Help customers get to value quickly through onboarding, materials, and proactive outreach
• Use product usage data, lifecycle signals, and basic analysis to identify adoption gaps, risk, and growth opportunities
• Run repeatable success programs across activation, adoption, and renewal readiness
• Pull and interpret data from internal tools (CS platform, CRM, product analytics) to inform outreach and prioritization
• Engage 1:1 with customers when needed and escalate thoughtfully to high-touch support
• Partner closely with Product, Support, and Sales to share customer feedback
• Continuously refine how we support customers by improving processes, tooling, and automation

What we're looking for

• 2–3+ years in a customer-facing role (Customer Success, Support, Solutions, Ops, or similar)
• Experience working in SaaS; startup or product-led environments preferred
• Comfortable working with data and technical tools to understand customer behavior
• Basic SQL skills or experience querying data (or a strong desire to learn)
• Familiarity with APIs, integrations, or automation tools is a plus
• Strong written communication skills — clear, concise, and thoughtful
• Highly motivated, organized, and excited to grow
• Curious about how great products scale and how customers adopt them

What we offer

• Interesting and challenging work
• An experienced team to learn from
• Work life balance
• Competitive salary and equity
• Employee-friendly equity terms (early exercise, extended exercise)
• Macbook Pro, 5K display and accessories
• Stipend to set up your home office
• Paid lunch and coffee during work days
• Work remotely, no commuting to the office
• Paid co-working space/desk at an office
• Health, dental and vision insurance
• Regular team events and offsites
• 5 weeks paid vacation
• 4 months paid parental leave

Learn how we think and work

• A story about our mission: Read Me
• A video series: Conversations on Quality
• How we work: Designing remote work at Linear
• Read about our recent Series C Fundraise and Giving our team liquidity
• Building our teams: Why and how we do work trials at Linear
• Our CEO and co-founder, Karri at 20VC: How to Grow Capital Efficiently in a World of BS Growth