Automotive Guest Experience Specialist

Lead the shop in providing an amazing guest experience as the hospitality expert. Create an atmosphere of welcome, trust, and joy in every interaction, fostering cooperation between staff and guests. Exemplify core values of being neighborly, transparent, excellent, and joyful to create memorable hospitality moments. We seek a proactive teammate who enjoys working with people, is great in personal conversations, honest, sincere, and creates value for our guests beyond a typical receptionist role.

Must Have

• Smile and welcome each person who walks into the store
• Create meaningful conversations with our guests making them feel very important
• Use amazing skills on the phone that make people want to come in to meet you
• Create joy for our guests and the teammates in the shop
• Capture the amazing things the shop does for our guests and report those to leadership
• Organize the shop's response and implementation of the Joy Box program
• Provide a safe and enjoyable shuttle car experience for our guests
• Write thank you cards to our guests
• Keep the waiting area clean, comfortable and inviting
• Serve our guests coffee and snacks on a tray
• Be the expert on setting guest appointments in our system
• Be the teammate who creates fun joy for the rest of the team
• Provide a safe, nice difference® service for our valued guests in our branded company shuttle vehicle
• Keep a timely shuttle route
• Assist passengers in getting in and out of vehicles
• Assist the shop with receiving, processing, incoming and outgoing parts and other errands as needed
• Notify the service manager of any servicing the shuttle vehicle may require, such as oil changes, tires, cleaning, and general maintenance
• Keep the shuttle tidy and organized
• Proven successful customer service experience is required; driven to serve others
• Must have strong interpersonal skills to effectively communicate with our staff, vendors, and customers
• Valid state driver's license
• Meet required insurance driving record parameters
• Enjoy a fast-paced environment and a Team mentality
• Ability to seek and accept coaching and direction
• Ability to multitask and meet deadlines
• Proficient with Microsoft Office Suite or related software

Perks & Benefits

• Closed Every Weekend To Spend Time With Family & Friends
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Employee Discount
• Locally Owned and Operated
• On-Going Training & Career Advancement
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System
• Chaplain Care Support Available
• Employee Appreciation Events
• Weekly Team Lunches

Company Description

Christian Brothers Automotive

Benefits:

• \*Up to 25/hr. for the Most Qualified Candidates
• Closed Every Weekend To Spend Time With Family & Friends
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Employee Discount
• Locally Owned and Operated
• On-Going Training & Career Advancement
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System
• Chaplain Care Support Available
• Employee Appreciation Events
• Weekly Team Lunches

Job Description

Job Overview:

Lead the shop in providing an amazing guest experience. Be the hospitality expert!

In every interaction with our guests create an atmosphere of welcome, trust, joy and foster a spirit of cooperation between staff and guests. Be the face of our company by exemplifying our core values of being neighborly, transparent, excellent, and joyful. Create moments for our guests where they are blown away by our hospitality. We want you to earn guest feedback like "I have never been so well cared for by any business" or "Christian Brothers Automotive made my car repair experience amazing". We want a teammate in this position who doesn't wait to be told what to do, but uses their skill to create an over the top experience for our guests. We are looking for a teammate that enjoys working with people to make their day better. We are looking for a teammate that is great in personal conversations. A person who is honest and sincere. We want more than a receptionist or phone answerer. We seek a person who cares and creates value for our guests.

You will do things like this:

• Smile and welcome each person who walks into the store
• Create meaningful conversations with our guests making them feel very important.
• Use amazing skills on the phone that make people want to come in to meet you
• Create joy for our guests and the teammates in the shop.
• Capture the amazing things the shop does for our guests and report those to leadership
• Organize the shop's response and implementation of the Joy Box program.
• Provide a safe and enjoyable shuttle car experience for our guests.
• Write thank you cards to our guests.
• Keep the waiting area clean, comfortable and inviting.
• Serve our guests coffee and snacks on a tray
• Be the expert on setting guest appointments in our system
• Be the teammate who creates fun joy for the rest of the team.
• Provide a safe, nice difference® service for our valued guests in our branded company shuttle vehicle
• Keep a timely shuttle route
• Assist passengers in getting in and out of vehicles
• Assist the shop with receiving, processing, incoming and outgoing parts and other errands as needed
• Notify the service manager of any servicing the shuttle vehicle may require, such as oil changes, tires, cleaning, and general maintenance
• Keep the shuttle tidy and organized

Qualifications

Qualifications:

• Proven successful customer service experience is required; driven to serve others
• Must have strong interpersonal skills to effectively communicate with our staff, vendors, and customers
• Valid state driver's license
• Meet required insurance driving record parameters
• Enjoy a fast-paced environment and a Team mentality (we work hard but like to have fun doing it)!
• Ability to seek and accept coaching and direction
• Ability to multitask and meet deadlines
• Proficient with Microsoft Office Suite or related software

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
• The employee is occasionally required to balance, stoop, kneel, and/or crouch
• The employee must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
• Being dependable for a position that is Monday through Friday 7:00 a.m. – 6:00 p.m.

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity, and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.