Senior Account Manager Casino

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for an experienced Senior Account Manager to join our Casino Account Management team in Malta or London!

About the job:

It’s a great opportunity to work across a variety of Casino igaming products within one of the fastest growing companies inside the industry.

What you'll get to do:

• Achieve financial targets set for the clients based on ongoing growth & monitoring of client portals, as well as identifying new strategic opportunities to increase revenues;
• To proactively upsell new Casino products and functionality and ensure clients have an understanding of the product development road map;
• Develop in-depth expertise in each Casino product and its features to independently demo the full gamification product suite (EngageSuite). As well as having detailed knowledge of EveryMatrix Casino product performance, market share and client relationships;
• Upsell third party games and work to get premium onsite positioning, new games and vendors released on clients’ sites;
• Generate promotional campaigns, making sure results are monitored, reported and high-value clients participate in such activities;
• To offer business support and suggest Casino growth strategies to the assigned clients;
• To work with clients in optimizing ROI across Casino gaming products;
• To collect, verify and rank clients’ non-technical and technical requirements for new product features and functions;
• To work with clients to ensure the continual improvement of all aspects of the service for all parties;
• To assure the confidence of clients and build long term relationships;
• To act as an internal advocate for the client;
• To generate ideas on the development of the platform and products, while also providing feedback for assisting in the continuous development of the service;
• To conduct training sessions on the Casino products and platforms;
• To review and analyze data in order to identify key usage trends;
• To efficiently cooperate with almost all of the internal teams: from Legal, Compliance, Finance, Marketing, development department to existing Support teams;
• To keep track, follow up and proactively update the clients on the status of open issues and requests;
• To make sure clients are informed about the important technical and non-technical changes in the company, affecting their business.

What you need to shine:

• A minimum of 5 years’ experience within the Casino iGaming industry, within a relationship management or commercial role;
• Genuine interest in online gaming and a good understanding of the industry;
• A tenacious personality with an inner drive to achieve outstanding results;
• Excellent English written and verbal communication skills;
• Excellent listening, negotiation, and presentation skills;
• Previous experience in B2B in a Gaming development company is required, preferably iGaming platforms offering Casino products;
• Strategic and business-driven;
• Ability to prioritize among competing tasks;
• Critical thinking and problem-solving skills;
• Attention to detail and adherence to deadlines;
• Experience in data-based performance analysis, reporting and statistics;
• Advanced skills in all Microsoft applications, good learning skills for internal applications.

Here's What We Offer:

• Start with a competitive number of annual leave days, increasing as you grow with us.

• Enjoy additional annual sick leave days beyond the legal requirement, with no medical certificate needed for these days.

• Hybrid work schedule: 60% work from the office and 40% work from home (during your first 3 months, you'll be in the office full-time).

Parental Support:

• Additional paid leave to support new parents, with options tailored for maternity and paternity.

• Flexible remote work opportunities during the first months of parenthood.

Benefits and Perks:

• Monthly lunch allowance.

• Gym Membership.

• Access to leading online learning platforms (such as LinkedIn Learning and Udemy for Business), plus an annual budget for external courses or certifications.

Our office perks include frequent team-building activities in various locations.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Department

CasinoEngine

Role

Account Manager

Locations

Sliema

, London

Remote status

Hybrid

Employment type

Full-time

Business Unit

CasinoEngine

Remote

Hybrid