Senior Advisor - Risk Governance

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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role

The Governance & Risk Oversight (GRO) team is a vital part of eBay’s Global Customer Experience (GCX) Team, where we focus on maintaining the integrity of operations and improving trust within our community. As a Senior Advisor - Risk Governance, you will play a key role in identifying and mitigating high-risk activities using data-driven insights. You will collaborate with various stakeholders, including Operations and the Customer Service Management Team (CSMT), to ensure robust risk management practices that align with eBay’s values and regulatory requirements. This position offers opportunities to influence strategic decisions and contribute to a culture of continuous improvement and innovation.

What you will accomplish

• Detect and Monitor Risks: Conduct detailed monitoring of fraud and other high-risk activities, escalating cases to the Incident Investigation team for further examination.
• Systems Risk Advisory: Identify potential risks within operational processes and provide clear, actionable recommendations to enhance controls.
• Improve Control Effectiveness: Analyze the efficiency of existing controls and implement recommendations to improve fraud detection capabilities.
• Establish Testing Programs: Assist in developing the GCX IT Audit and Control testing program to ensure compliance with regulatory standards and internal policies.
• Collaborate for Mitigation: Work closely with Operations and CSMT to provide IT-related risk insights, fostering consensus on vital mitigation strategies.
• Present Data Insights: Develop and present succinct, data-driven analyses to leadership and business partners, aiding in informed decision-making.

What you will bring

• Dedicated to working the Hybrid model with 3 days in office at either our Austin Texas or our Salt Lake City Utah office.
• Bachelor’s Degree, or equivalent work experience
• 1+ years of controls, compliance, and/or risk operations experience, or relevant work experience, preferably within the eCommerce or financial services industry, and confident with identifying systems and applications risks and controls
• Strong communication and documentation skills
• Proficient at navigating through ambiguity along with balancing multiple tasks and meeting deadlines in a fast-paced changing environment.

Preferred Skills / Experience

• Comfortable running SQL queries
• Data visualization and proficiency with visualization software (Tableau, BIX / MicroStrategy, Google Sheets, etc.)
• Experience identifying, assessing, and documenting risk
• Experience designing, implementing, and testing controls
• Experience assessing, monitoring, and remediating deficient controls
• Experience with investigations and reporting findings

The base pay range for this position is expected in the range below:

$70,000 - $120,700

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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