Senior Analyst Operations Intelligence

The Senior Analyst, Operations Intelligence at Electronic Arts is a key individual contributor responsible for transforming operational data into actionable insights and strategic decisions. This role involves partnering with Product, Engineering, SRE, and Operations teams to define metrics, drive impact by identifying opportunities for stability and efficiency, and ensure improvements are prioritized and executed across GameKit. The analyst will own and evolve operational metrics, create dashboards, build analytical models, and analyze AI-assisted tooling performance to enhance developer productivity.

Must Have

• Own and evolve operational metrics that measure maturity, stability, efficiency, and risk across GameKit platforms.
• Drive monthly and quarterly reporting, create dashboards that reveal root causes, and build analytical models that guide prioritization and investment.
• Analyze performance of AI-assisted tooling, measuring accuracy, automation ROI, and data quality.
• Identify friction patterns across teams and recommend process, tooling, or workflow improvements.
• 8+ years in operations analytics, data analysis, platform insights, or technical program analysis.
• Analytical modeling and data storytelling skills.
• Experience building dashboards and working with BI tools and SQL.
• Familiarity with AI/ML evaluation metrics or analytics for AI-assisted workflows.
• Experience partnering with SRE, product, or engineering teams.
• Experience translating complex operational findings into clear recommendations for technical and non-technical stakeholders.

Perks & Benefits

• Healthcare coverage
• Mental well-being support
• Retirement savings
• Paid time off
• Family leaves
• Complimentary games

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

About the Team

GameKit Operations powers EA's game creation ecosystem through reliable services, clear operational visibility, and automation-first thinking. As pipelines and automation mature, actionable insights and operational intelligence have become essential.

Role Overview

The Senior Analyst, Operations Intelligence is a senior individual contributor responsible for converting operational data into decisions, clarity, and alignment. You will partner with Product, Engineering, SRE, and Operations to not only define metrics but actively drive impact by uncovering the highest-value opportunities for stability, efficiency, and developer productivity, ensuring improvements are prioritized and executed across GameKit. This is a role for someone who can navigate quickly and operate with a product-minded approach rather than a traditional analyst. You will be reporting to the Senior Manager, Gamekit Operations Solutions.

Responsibilities

You will own and evolve the operational metrics that measure maturity, stability, efficiency, and risk across GameKit platforms.

You will drive monthly and quarterly reporting, create dashboards that reveal root causes, and build analytical models that guide prioritization and investment.

You will analyze performance of AI-assisted tooling, measuring accuracy, automation ROI, and data quality. You will identify friction patterns across teams and recommend process, tooling, or workflow improvements. The role involves short-term rotations into priority areas to solve an analytical challenge and hand off a sustainable model.

You will mentor and guide junior data analysts and help in creating an Operations Insights Paradigm.

Qualifications

• 8+ years in operations analytics, data analysis, platform insights, or technical program analysis
• Analytical modeling and data storytelling skills
• Experience building dashboards and working with BI tools and SQL
• Familiarity with AI/ML evaluation metrics or analytics for AI-assisted workflows
• Experience partnering with SRE, product, or engineering teams
• Experience translating complex operational findings into clear recommendations for technical and non-technical stakeholders

What Success Looks Like

Stronger roadmap alignment, clearer operational visibility, reliable reporting, proactive insight generation, and metrics that drive both strategy and execution across GameKit.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.