Senior Associate, Enterprise Operations

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

About Us: Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is  at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We  see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 260+ mn users and 16 mn merchants live on our platform.

Job Objective:This is an individual contribution role and one would have to own end-to-end accountability for building PhonePe’s acceptance network across a set of national/international brands/retail chains operating in the country. The incumbent will be responsible for not only adding new key accounts to our network, but also to nurture and grow them  and also ensure an increase of market share of PhonePe in the offline business. In addition, the incumbent will be expected to generate revenue through multiple products launched as we move forward in our journey.

Reporting Matrix: The role will report to the Head - National Key Account Manager.

Responsibilities:  

Business Growth: Identification of key stakeholders on the merchant’s side for the identified set of brands. Develop an understanding of the prospective merchant’s business environment and prepare merchant specific contextual/relevant pitches. This would need one to be good with data/understanding in the Indian context and basis this one should be able to outline the value which PhonePe can add to this business.

Stakeholder Management: Pitch the solution along with the overall business proposition to the key stakeholders. This would need one to be comfortable with having multiple discussions with CXO’s/Senior Management on the merchant's side.

Work with the PhonePe and Merchant legal teams to finalize the partnership agreements. This would need one to understand PhonePe and the Merchant’s business end to end and identify all relevant elements to be covered under the partnership agreement.

Work with PhonePe category management teams and different functional teams on the merchant’s side to finalize the longer term business plans and model of engagement between the PhonePe teams and the Merchant’s teams.

Map Competition: Develop a holistic understanding of the overall digital payments landscape in the country/developments/opportunities and help adapt PhonePe’s go to market plans in the organized retail space accordingly. To be able to take timely action, it is imperative that we monitor the market and be informed of competition’s initiatives. This will ensure that appropriate response strategies are being  formulated and implemented. Develop a holistic understanding of the overall digital payments landscape in the

Requirements: 

• MBA from Tier 1 campus with good academic record 
• Proven working experience of minimum 6 years especially from enterprise business 
• Experience in handling/ generating revenue for the organisation
• Excellent communication and influencing skills 
• Prior experience in payment space would be preferred 
• Problem solving abilities with strong bias for impact
• Strong ethics and discretion while dealing with customers
• Drive for result, able to demonstrate/quantify success relative established targets and metrics

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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