Senior Backend Software Engineer - Customer Service Platform

4 Months ago • 4-8 Years • Devops • $180,300 PA - $337,250 PA

Job Summary

Job Description

ByteDance seeks a Senior Backend Software Engineer for its Customer Service Platform (CSP) in Seattle. The CSP integrates product technology resources for internal customer service, aiming to provide efficient self-service and agent tools. Responsibilities include developing large-scale software systems for ByteDance apps, improving system architecture for stability and performance, collaborating with cross-functional teams, designing software solutions based on user needs, and updating/enhancing existing software. The ideal candidate possesses a Bachelor's degree in a relevant field, experience with Java and Golang, and a deep understanding of distributed middleware components (MySQL, MongoDB, Redis, MQ).
Must have:
  • Develop large-scale software systems
  • Improve system design & architecture
  • Collaborate with cross-functional teams
  • Experience with Java and Golang
  • Understanding of distributed middleware
Perks:
  • Medical, dental, and vision insurance
  • 401(k) savings plan with company match
  • Paid parental leave
  • Paid time off
  • Wellbeing benefits

Job Details

Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience. Responsibilities: 1. Develop large-scale software systems that powers ByteDance app Improve system design and architecture to ensure high stability, performance and reliability of the product 2. Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development 3. Research, design, and develop computer and network software or specialized utility programs. 4. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis. 5. Update software, enhances existing software capabilities, and develops and directs software testing and validation procedures.
Qualifications
Minimum Qualifications 1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline. 2. Industrial experience with a general purpose programming language, preferably Java and Golang 3. Deep understanding of common open source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ 4. Experience working on distributed cloud services 5. Understanding of algorithms, data structures, and their time and space performance --- ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. --- ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2 #LI-Onsite
Job Information
【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $180300 - $337250 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Similar Jobs

Aptive - Sales Manager VW

Aptive

Wolfsburg, Lower Saxony, Germany (On-Site)
2 Months ago
Minecast - Manager - Customer Success

Minecast

Johannesburg, Gauteng, South Africa (Hybrid)
3 Weeks ago
Abridge - Program Manager, Clinician Onboarding

Abridge

United States (Remote)
1 Month ago
Ambient.ai - Senior Sales Engineer

Ambient.ai

Seattle, Washington, United States (Remote)
2 Months ago
Philips - Software Engineering Manager

Philips

Farnborough, England, United Kingdom (On-Site)
2 Months ago
Ansys - Application Engineer II Systems and Platform

Ansys

Canonsburg, Pennsylvania, United States (Remote)
1 Week ago
Google - Staff Software Engineer, Infrastructure, Core

Google

Sunnyvale, California, United States (On-Site)
3 Months ago
Spaulding Ridge - Anaplan Solution Architect

Spaulding Ridge

Toronto, Ontario, Canada (On-Site)
3 Months ago
smarsh - Cloud Platform Engineer – Networks

smarsh

Portland, Oregon, United States (Hybrid)
2 Months ago
endava - Lead Cloud Engineer - GCP

endava

Sydney, New South Wales, Australia (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Side - Contract Senior Console Engineer - Unreal

Side

United States (Remote)
1 Month ago
fluence - Engineer

fluence

Bengaluru, Karnataka, India (On-Site)
2 Months ago
London stock Exchange - Senior Operations Manager

London stock Exchange

London, England, United Kingdom (On-Site)
2 Months ago
flix interactive - Lead Animator

flix interactive

Birmingham, England, United Kingdom (Hybrid)
3 Months ago
Adyen - Senior Enterprise Account Manager

Adyen

New York, United States (On-Site)
2 Months ago
Boomi  - Talent Strategy Program Manager

Boomi

Vancouver, British Columbia, Canada (Hybrid)
2 Weeks ago
Barracuda - Director, Web Marketing

Barracuda

Oregon, United States (Remote)
1 Month ago
Apple - System Hardware & Software Quality Engineer

Apple

Cupertino, California, United States (On-Site)
3 Months ago
Avalanche Studios Group - Executive Producer

Avalanche Studios Group

Salt Lake City, Utah, United States (Hybrid)
2 Months ago
Adyen - Manager, Account Management, Adyen for Platforms

Adyen

New York, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Seattle, Washington, United States

zoox - Senior Staff/Principal Software Engineer

zoox

Foster City, California, United States (Hybrid)
9 Months ago
Qualcomm - Signal Integrity Architect

Qualcomm

Santa Clara, California, United States (On-Site)
2 Months ago
Apple - Data Center SoC Concept Engineering Program Manager

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Mistral AI - AI Solution Architect, Pre-sales

Mistral AI

New York, United States (Hybrid)
3 Weeks ago
onwards Search - SEO Analyst

onwards Search

Orlando, Florida, United States (Hybrid)
1 Week ago
Zeeco, Inc. - Senior Controls Engineer

Zeeco, Inc.

Tulsa, Oklahoma, United States (On-Site)
4 Months ago
Prepared - Senior/Staff Software Engineer, Frontend

Prepared

United States (Remote)
2 Months ago
HP - Embedded Firmware and Software Engineer

HP

Spring, Texas, United States (On-Site)
1 Week ago
Google - Senior Software Engineer, Google Cloud Compute Infrastructure

Google

Kirkland, Washington, United States (On-Site)
9 Months ago
Zones - Proposal Manager

Zones

Dallas, Texas, United States (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Devops Jobs

Thales - Experienced Software Architect

Thales

Brest, Brittany, France (On-Site)
2 Months ago
PhonePe - Site Reliability Engineer 2

PhonePe

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Scopely - Senior Server Engineer (Platform)

Scopely

Lisbon, Lisbon, Portugal (Hybrid)
5 Months ago
bytedance - Backend Software Engineer, Enterprise Solution

bytedance

San Jose, California, United States (On-Site)
4 Months ago
appier - Senior Software Engineer, Backend Development (Ad Cloud Serving Services)

appier

Taipei City, Taiwan (On-Site)
1 Month ago
EMA - Solution Architect

EMA

United States (Remote)
5 Months ago
WebTech Corporation - Automation Engineer / Junior Automation Engineer

WebTech Corporation

Recklinghausen, North Rhine-Westphalia, Germany (On-Site)
2 Months ago
bytedance - Software Engineer - Service Platform Intern - 2025 Start

bytedance

Singapore (On-Site)
4 Months ago
SparkCognition - DevOps Engineer

SparkCognition

Bengaluru, Karnataka, India (On-Site)
10 Months ago
Gravity CO  - Cloud System Engineer Recruitment

Gravity CO

Seoul, South Korea (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
View All Jobs

Get notified when new jobs are added by bytedance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug