Senior Backend Software Engineer - Customer Service Platform

bytedance

4-8 Years | Seattle, Washington, United States (On Site) | Full Time | 7 months ago

Apply Now

Job Summary

ByteDance seeks a Senior Backend Software Engineer for its Customer Service Platform (CSP) in Seattle. The CSP integrates product technology resources for internal customer service, aiming to provide efficient self-service and agent tools. Responsibilities include developing large-scale software systems for ByteDance apps, improving system architecture for stability and performance, collaborating with cross-functional teams, designing software solutions based on user needs, and updating/enhancing existing software. The ideal candidate possesses a Bachelor's degree in a relevant field, experience with Java and Golang, and a deep understanding of distributed middleware components (MySQL, MongoDB, Redis, MQ).

Must Have

Develop large-scale software systems
Improve system design & architecture
Collaborate with cross-functional teams
Experience with Java and Golang
Understanding of distributed middleware

Perks & Benefits

Medical, dental, and vision insurance
401(k) savings plan with company match
Paid parental leave
Paid time off
Wellbeing benefits

Job Description

Responsibilities

About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience. Responsibilities: 1. Develop large-scale software systems that powers ByteDance app Improve system design and architecture to ensure high stability, performance and reliability of the product 2. Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development 3. Research, design, and develop computer and network software or specialized utility programs. 4. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis. 5. Update software, enhances existing software capabilities, and develops and directs software testing and validation procedures.

Qualifications

Minimum Qualifications 1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline. 2. Industrial experience with a general purpose programming language, preferably Java and Golang 3. Deep understanding of common open source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ 4. Experience working on distributed cloud services 5. Understanding of algorithms, data structures, and their time and space performance --- ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. --- ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2 #LI-Onsite

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $180300 - $337250 annually.​
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).​
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​
For Los Angeles County (unincorporated) Candidates:​
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​
3. Exercising sound judgment.​