Senior Business Analyst (BSS Team)

We are looking for a Business Analyst responsible for analyzing and optimizing billing, customer care, and other related processes in a telecommunications company by gathering requirements, developing solutions, and investigating new business requests. The ultimate goal is to improve the efficiency and effectiveness of BSS operations while ensuring a clear understanding of requirements and solutions for all stakeholders involved.

Key Responsibilities:

• Analyze and optimize business processes in the BSS area (billing, ordering, provisioning, etc.);
• Investigate new business requests and analyze feasibility and impact on BSS, OSS and IT systems and processes;
• Develop requirements for BSS/OSS/İT system functionality;
• Prepare business requirements for BSS/OSS/İT solutions within projects;
• Facilitate meetings with stakeholders and technical teams to gather and clarify requirements;
• Translate technical language into business language to ensure clear understanding of requirements and solutions;
• Translate business language into technical language to ensure clear understanding of requirements by technical teams;
• Participate in testing and implementing new features in BSS systems;
• Find solutions to complex business problems related to BSS systems and processes;

Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technologies
• At least 2 years of experience in the telecommunications and BSS field;
• Knowledge of business process analysis methodologies (BPMN, UML;
• Proficient in SQL and experience working with databases;
• Knowledge of BSS system functionality and operation principles;
• Experience working with JIRA and Confluence;
• Ability to facilitate meetings and clearly communicate technical information to business stakeholders;
• Ability to translate technical language into business language and vice versa;
• Ability to investigate new business requests and analyze feasibility and impact on BSS systems and processes;
• Ability to find solutions to complex technical problems related to BSS systems and processes;
• Ability to work in a team and focus on results;
• Analytical mindset and ability to find non-standard solutions.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers