Senior Business Systems Product Manager

1 Month ago • 8 Years + • Product Management

Job Summary

Job Description

The Senior Business Systems Product Manager will lead the execution of internal product development programs, ensuring successful outcomes and on-time delivery of key initiatives. This role involves collaborating with cross-functional teams, driving enhancements to internal tools, developing roadmaps, and acting as a central liaison for aligning program deliverables. The candidate will also be responsible for creating and maintaining documentation. They need to have experience in Product Management or a related field, with a strong background in managing Salesforce Service Cloud Lightning projects and driving process improvements.
Must have:
  • 8+ years of experience in Product Management or a related field.
  • Experience managing Salesforce Service Cloud Lightning projects and related technologies.
  • Experience driving process improvements and implementing workflows.
  • Exceptional stakeholder management and communication skills.
Good to have:
  • Certifications such as PMP, Lean Six Sigma, or Agile.
  • Familiarity with Agile methodologies and tools.
  • A track record of driving risk mitigation and operational excellence.
Perks:
  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

Job Details

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.

We’re looking for an experienced Sr. Business Systems Product Manager to join our Customer Success Strategy & Operations team. You will lead  the execution of multiple internal product development programs, ensuring successful outcomes and on-time delivery of key initiatives. Reporting to the Director of Product, Business Systems, you will be responsible for:

  • Collaborating with cross-functional teams, including Success, IT, and UI/UX Designers, to align business objectives and stakeholder goals
  • Driving enhancements and managing internal tools (e.g., Salesforce, Tableau, Certinia) to streamline operations and improve organizational impact
  • Developing roadmaps, milestones, and success metrics while identifying and resolving risks proactively
  • Acting as the central liaison for aligning program deliverables, fostering communication across teams, and resolving bottlenecks
  • Creating and maintaining documentation, including requirements, progress reports, and training collateral

What We’re Looking for (Minimum Qualifications)

  • 8+ years of experience in Product Management, Professional Services Operations, Program Management, or a related field in SaaS or cybersecurity
  • Strong background in managing Salesforce Service Cloud Lightning projects and other tools (e.g., Tableau, PSA) or related technologies
  • Experience driving process improvements and implementing scalable operational workflows
  • Proven ability to handle multiple projects, demonstrating exceptional stakeholder management and communication skills

What Will Make You Stand Out (Preferred Qualifications)

  • Certifications such as PMP, Lean Six Sigma, or Agile certifications
  • Familiarity with Agile methodologies and tools for iterative improvement
  • A track record of driving risk mitigation and operational excellence in complex environments

#LI-Hybrid

#LI-AM12

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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About The Company

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.



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