Senior Client Engagement Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

LiveVox is a leading provider of enterprise cloud contact center solutions, managing 14+ billion interactions annually. With 15+ years of pure cloud expertise, we empower effective channel of choice engagement strategies. Our risk mitigation and security capabilities help our clients adapt to changing business environments. Supported by over 525 employees globally, we are headquartered in San Francisco with additional country headquarter offices in Bangalore and Colombia. To learn more, visit LiveVox.com.

WHAT YOU'LL BE DOING:

We are seeking a highly motivated and experienced Professional Services IT Engagement Manager to join our team. As an Engagement Manager, you will be responsible for leading and managing complex projects for our clients and internal stakeholders, ensuring that they are delivered on time, within budget, and to the required quality standards. You will work closely with our clients, engineering teams, and cross-functional stakeholders to define project scope, timelines, and budgets, and you will be responsible for ensuring that all project deliverables are met.

WHAT YOU'LL BE RESPONSIBLE FOR:

• Lead and manage strategic projects from start to finish, including scope definition, planning, execution, and delivery independently
• Communicating effectively with clients and internal stakeholders to understand their business needs and objectives, and ensure that project deliverables align with those goals
• Define project scope, timelines, and budgets, and work with cross-functional teams to ensure that all project deliverables are met independently
• Monitor project progress, identify and mitigate risks, and escalate issues as needed
• Communicate project status and progress to clients and internal stakeholders and problem solve through barriers and challenges independently
• Manage project resources and team members, including assigning tasks, setting expectations, and providing guidance and support as needed
• Identify opportunities for process improvements and recommend solutions to optimize project delivery

Required Education and Experience

• Minimum of 3 years of experience in professional services engagement management, with experience leading and delivering complex software implementation projects
• Strong understanding of software development and customer implementation life cycle and agile methodologies
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and clients
• Proven track of managing complex projects and delivering on-time, on-budget, and on-scope.
• Ability to manage multiple projects and priorities in a fast-paced environment
• Experience managing cross-functional teams.

Preferred Experience

• PMP certification
• Experience working in a CCAAS or cloud-based environment
• Experience with Asana, JIRA or similar project management tools
• Experience with data analysis and reporting tools such as Excel or Tableau

WHY LIVEVOX

LiveVox is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you are differently abled in a way that requires accommodation, please let us know.

Reasonable accommodations are made to enable people to perform the essential functions of their jobs. We're passionate about bringing in smart, talented people with diverse backgrounds, interests, and experiences to join our team.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.